Support » Fixing WordPress » Big Problem With GoDaddy!

  • Resolved swagsyndicate

    (@swagsyndicate)


    So I’ve been going back and forth with GoDaddy because of the HTTP Error I’ve received while trying to upload images. They claim that it is due to “Exceeding the 1024 file limit in the directory”. Has anyone else come across this problem?

Viewing 15 replies - 1 through 15 (of 26 total)
  • What is the file size of some of the images you’ve been trying to upload? Also, what about the dimensions in pixels? Based on what theme you’re using WordPress could create up to 5 or 6 versions for each image uploaded. If you upload a lot of photos, it would be easy to hit the 1,024 file limit.

    A search of the support forums shows GoDaddy has had this policy in place for at least three years.

    http://wordpress.org/support/topic/help-me-pleas-godaddy-will-suspend-my-domain?replies=28

    Thread Starter swagsyndicate

    (@swagsyndicate)

    3MB file size and around 1200 pixels. The theme does use a lot of images (www.swagsyndicate.com). What can I do to fix this? I read through that thread and like I experienced with GoDaddy, they were very vague offering no solution as to how to fix this.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    It’s not the size of the image, it’s the number of images within the uploads folders.

    How many are you uploading a month?

    Thread Starter swagsyndicate

    (@swagsyndicate)

    About 5 pictures per post, 2 posts per day

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    So that’s about 300 a month, which means your theme is PROBABLY making a lot of image sizes. If you go into wp-content/uploads/2014/04, how many different versions of the image is saved?

    By default, WP makes at least 3: Original (foo.jpg), thumbnail (foo-100×100.jpg), and medium (foo-300×500.jpg). Sometimes four. 300 * 4 would be 1200, but to hit that number on the 15th means your theme is making 4 MORE per upload.

    You can force limit that by having the sizes your theme makes match the ones in your media settings, but …. if that’s not going to work, you may have to look into plugins like NextGen Gallery that let you sort images into different folders.

    Thread Starter swagsyndicate

    (@swagsyndicate)

    I really don’t want to install anymore plug-ins in fear of throwing off my site like it has done with previous ones.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    Then try the first trick. Figure out what sizes the theme is making, have those MATCH the ones you had in media settings. That may give you some gains. You can also possibly delete some of the ones you’re not using. But it’s going to be all manual.

    Or, of course, get a new host :/

    Thread Starter swagsyndicate

    (@swagsyndicate)

    I shouldn’t be forced to have to accommodate to the theme or GoDaddy. I’m sure other sites don’t have this problem and I pay GoDaddy. I’m ready to leave after all they’ve put me through

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    Speaking as a webhost employee… You’ll always have to make compromises between hosts and plugins/themes. It’s just a fact of life. Some code doesn’t play well on some servers, and as much as we’d like WP to work great everywhere, some use cases of WP work better on other hosts :/

    Thread Starter swagsyndicate

    (@swagsyndicate)

    But how was I supposed to know what theme would be GoDaddy friendly and that it would get even close to 1024 files per directory. This was never brought to my attention before and I’ve been doing this for 5 years now. It is now a problem after I switched to Managed WordPress and upgraded my theme

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    Flip it around, do you really expect GoDaddy to test against all 30k plugins and themes?

    You’re right in being angry that it happened, and that they’re not offering you an out, but this is kind of how we all find out ‘Oh hey, THAT doesn’t work HERE.’ :/ There’s no enough time to test everything everywhere in every combination.

    Thread Starter swagsyndicate

    (@swagsyndicate)

    I’m sure they have a list of themes and plug-ins that aren’t GoDaddy and I expect them to be up to date on what works and what doesn’t. The fact that their customer support team is not educated in this area is scary and that they all give different answers is a problem

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    It’s a mathematical impossibility to know that with any semblance of accuracy, sadly. And while a host might know the free plugins and themes, they find out about them and the paywall ones the same way you do. Trial and error.

    It’s really lousy but it’s a manpower issue.

    Thread Starter swagsyndicate

    (@swagsyndicate)

    At this point I think the only option is to switch hosting, is there any one that you might suggest and how difficult is it to switch my WordPress over. What types of problems and obstacles should I be aware of? I have a developer to help, but I’ve spent a good amount of $ when we relaunched with a new theme and now I have to rack up even more hours with another switch.

    I moved a site from GoDaddy to DreamHost with no problems using the Duplicator plugin. Only unusual issue was that the SearchWP index (plugin for PDFs) needed to be deleted before making the package.

Viewing 15 replies - 1 through 15 (of 26 total)
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