Support » Plugin: Ooyala » Your plugin caused my whole dashboard to not load after updating WordPress

  • Resolved _alexsmith1

    (@_alexsmith1)


    I updated to WordPress 3.9 from the previous version and updated all my plugins. My dashboard would no longer load. I contacted support from my hosting provider and here’s what they told me:

    Hi thank you for contacting Hostgator.com support.

    My apologies for the inconvenience, it seems that the issue was being caused by one of your plug ins:

    0.000088 open(“/home3/origscty/public_html/wp-content/plugins/ooyala-video-browser/__DIR__/OoyalaApi.php”, O_RDONLY) = -1 ENOENT (No such file or directory)

    I went ahead and disable it for you and at this point the admin page is loading up: http://theoriginalsociety.com/wp-admin

    https://wordpress.org/plugins/ooyala-video-browser/

Viewing 1 replies (of 1 total)
  • Hi Alex,

    This issue is caused by the version of PHP you are using, our latest plug in is compatible with PHP v.5.3.0+, anything before that wont recognize the __DIR__ constant and will cause the error you are seeing.

    Please let me know if you have any further questions.

    Thanks,
    Ramon G.

Viewing 1 replies (of 1 total)
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