Support » Fixing WordPress » URGENT – WordPress site is down

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  • Check your server logs for possible reasons.

    But to get you back up and running, download a copy of wordpress, unzip it, and then upload these files to your server replacing the old files there *except the wp-config.php file and the wp-content folder* (don’t overwrite these!). Then check and see if your site comes back up.

    Thread Starter lauranoir

    (@lauranoir)

    Stupid question, how do I access my server?

    Thank you so much for your help!!

    L xx

    When you got hosting for your site, the hosting company should have provided you with an account to access your files on the server.
    Unless this is a managed (i.e. the hosts manage it all for you) WordPress site – in which case you should contact your host for assistance.

    Thread Starter lauranoir

    (@lauranoir)

    Ok, I have logged in to the host server and I can see a public.html folder, within that there is is all these files, I have screen capped to show you. If I delete these existing files and replace them, will I lose any of the content and settings from the website?

    http://postimg.org/image/easqgrr7v/

    I am such a n00b and completely terrified right now!!! omg

    Thank you for your help XXXXX

    Hi,

    I had the same issue with some of my sites.

    The suggestion above to overwrite the core files worked for me. VERY NB though (& mentioned in the suggestion as well) DO NOT overwrite wp-config.php & wp-content

    As long as you don’t overwrite your wp-config.php file and the wp-content folder, your website data will be fine.

Viewing 6 replies - 1 through 6 (of 6 total)
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