Sad to See This Happen

  • visceral concepts

    (@visceral-concepts)


    10 years ago

    I don’t usually leave negative reviews. Typically I just find a replacement and move on. However, I’ve been using Better WP Security for over 2 years with no major issues EVER. Every site I put it on was secure, and I could always access the site. Everything worked the way it was supposed to, and it did it well. And, if ever there was a problem (usually minor or a plugin conflict) the developer took the time to at least answer our questions in the forums.

    Then iThemes stepped in.

    I’ve never had a worse experience with a plugin causing issues site wide. Every time I activate the plugin – mind you with no hidden back-end and site lockouts COMPLETELY TURNED OFF – I get totally locked out from the site. I have white-listed my IP address, and reverted my site back to the original settings for my back-end and login. The only way back in to my site is to disable the plugin via FTP. If I want to try to edit settings on the plugin, I have to delete it and re-install it, which only works temporarily. Then, after a few hours, the site locks down again.

    It has caused so much of an issue that I lost a $2,100 client contract because my site seemed unreliable, causing the potential client too much doubt in my abilities.

    Don’t, for the love of God, install this on your WordPress site. It will provide nothing but trouble. Sad to see such a good plugin turn so terrible so quickly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Bvsiness

    (@bvsiness)

    10 years ago

    Thanks for the review, this helps.

    iThemes Support

    (@ithemes-support)

    10 years ago

    First off we apologize for your frustration and we have discovered bugs since launch and have been hard at work with releasing updates to fix them.

    iThemes does value your feedback about our products because that’s how we make them better for not only you but future users of the plugin.

    We’ve pushed out several updates to take care of some of the bugs since initial release so try downloading version 4.0.10 and see if that fixes your issue. If it doesn’t please fill out out iThemes Security Bug form with as much detail as possible and our developers can isolate and resolve the error.

    Thanks- R.S.

    Thread Starter visceral concepts

    (@visceral-concepts)

    10 years ago

    I have now upgraded to 4.0.16, because I desperately want to have this wonderful security program back. I install every update in hopes that it will actually be corrected. None correct the issue.

    I have filed bug reports and gotten no response. I have posted in the support forums and got no response. All I hear in the forum is “we’re working hard to fix it.” Now here we are, from version 4.0 to version 4.0.16, and I still get a constant white screen of death.

    My clients use a portal on my site to pay their invoices. I try to obtain new business with my blog and portfolios. My site is integral to my income. Your “total redevelopment” of a perfectly good plugin has absolutely destroyed it.

    I have heard crazy theories about how the bug is intentional to get users to buy the “pro support” version. I sincerely hope they are crazy allegations and that iThemes wouldn’t resort to cheap tactics. However, judging by the many artificial 5-star ratings in the reviews (easily identified by their similar content, poor spelling, and generic statements), it doesn’t seem that iThemes would be above such low-level ploys.

    At this point, your plugin has cost me thousands of dollars and several precious hours of my time to try to correct. Again, it’s a shame to see such a good plugin get destroyed so quickly in one move focused on money.

    Advice for anyone looking for a good security plugin: stay as far away from iThemes Security as you can. What a pity.

Viewing 3 replies - 1 through 3 (of 3 total)
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