• Resolved JohnHeatz

    (@johnheatz)


    Hello.

    I’ve been experiencing different issues with the Publicize option, there are two different issues which I need to solve:

    1- When an article is scheduled to be posted automatically at any given date and time, it will be posted on the site; however, it is not shared in social media at all, and I need for every published article to be shared in all of my site’s social media accounts. This issue doesn’t happen with articles that get published manually.

    2- Over Facebook, a lot of times the image that gets shown isn’t the featured image that we have on our articles, and so it takes any random image -not from the article itself- but from the homepage. This isn’t that huge of a deal, but it gets quite frustrating that the image shown on Facebook has absolutely nothing to do with the article itself

    Thanks a lot.

    https://wordpress.org/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Richard Archambault

    (@richardmtl)

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    If you contact us through our form, please make sure to include a link to this thread in your message.

    Thread Starter JohnHeatz

    (@johnheatz)

    Oh sure, I guess we can keep it in here, in case anyone else has the same issue.

    My site is http://gamerssphere.com/

    Plugin Contributor Richard Archambault

    (@richardmtl)

    For 1, we’ve heard this from some users but have not been able to reproduce it; at times, the issue was that there were problems with the posts’ OpenGraph tags. Can you link me to a post that had this issue?

    Also, for a test, I checked one of your posts:

    https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fgamerssphere.com%2F2014%2F03%2F27%2Fnintendo-fan-video-must-see%2F

    Facebook complains about the fact that you have 2 “article:section” tags there, although I admit that this isn’t clear from what they say, I had to test to make sure. This is because the post is in 2 Categories, and for some reason, Facebook doesn’t like 2 “article:section” tags, though I couldn’t find any documentation that specified this. At the same time, in my tests I was able to Publicize to a Page even with that same error on my test post, so I doubt that caused Publicize to not function.

    For 2, Yoast’s SEO plugin defines multiple “og:image” tags, and Facebook selects one to use. I can’t tell you how the SEO plugin decides which images to include there, so you may be best off asking them directly:

    http://wordpress.org/support/plugin/wordpress-seo

    Thread Starter JohnHeatz

    (@johnheatz)

    As an example, one of the most recent ones was this post:

    http://gamerssphere.com/2014/03/25/nintendo-attending-pax-east-2014/

    The featured image for every post is the one shown at the beginning of it, but if you see on Facebook, it took one of the images from the sidebar, and not that article:

    If the issue has to do with Facebook itself (which is what I actually thought) well, there isn’t really much we can do, besides maybe just deleting the automatic post and manually making a post with the right image, which can be like our workaround for this situation, mostly because I’m sure this is hard to reproduce as it happens way too randomly…

    What I’d be even more interested in fixing is the fact that some scheduled posts (not all, but most of them) do not get shared at all, and given that most of the times they are scheduled because I won’t be around my computer, nor phone, that publication won’t be shared for hours, and that is something that I shouldn’t really need to be worried about

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi, sorry for the delay in getting back to you. Facebook still gives an error so I’d say that the issue is likely because of that. Also, you might want to try larger images; they now suggest images that are 1200px by 630px.

    Thread Starter JohnHeatz

    (@johnheatz)

    Not a problem Richard, thanks for the response.

    I haven’t actually experienced any issues ever since the update to WP 3.9 and the couple of updates (I believe there were) of the plugin. So it is now working as expected, even with the image dimensions that I’m setting (those dimensions are a requisite due to my slideshow)

Viewing 6 replies - 1 through 6 (of 6 total)
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