Nice plugin but some features don't work; no support

  • heinelg

    (@heinelg)


    10 years, 4 months ago

    Looked for a widget image rotator and this filled the need. Rotator works well with some minor problems:
    1. A bullet appears beside the image and I can’t make it go away
    2. The external link features isn’t working (at least for me)

    Also, support appears to be non-existent. I’ve left three support messages (two at WordPress and one at the developer’s website) and none have been answered. Others have requested support for the same two issues and they are unanswered after two months.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Douglas Karr

    (@douglaskarr)

    10 years, 3 months ago

    The image rotator utilizes an inline list so the bullet is most likely produced by your CSS and can be hidden utilizing a ul {list-style-type:none} specific to the location and hierarchy on your page.

    The external link feature is updated!

    As for support, we’re a working agency with many clients so, no, we don’t have any live support standing by for this plugin which we developed and donated to the community at no cost.

    Thread Starter heinelg

    (@heinelg)

    10 years, 3 months ago

    Thank you for fixing the external link feature! That’s working now.

    As for the bullet, the following all have {list-style:none} and {list-style-type:none;}, some of which also have !important specified but the bullet still appears:

    .widget-container

    .widget-container ul

    .widget

    .widget ul

    I can’t find anything in the hierarchy that calls for the bullet but it still displays.

    Just a comment: I understand you don’t have support standing by to help but if you release a plugin I believe you have an obligation to support it. I appreciate your fixing the one problem.

Viewing 2 replies - 1 through 2 (of 2 total)
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