Not sending when user not logged in

  • Peter Wooster

    (@pkwooster)


    10 years, 4 months ago

    Hi,

    A client of mine is having problems with the Fast Secure Contact form.

    When the user is not logged into WordPress admin no email is sent. The email is sent properly if the user is logged in.

    The host is HostGator and the I’ve tried various combinations of “to” address and “return-path”. Another site running at SiteGround does not have the same problem.

    Thanks/peter

    http://wordpress.org/plugins/si-contact-form/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mike Challis

    (@mikechallis)

    10 years, 4 months ago

    Here is the help page
    http://www.fastsecurecontactform.com/email-does-not-send

    For best results the “Email To” and the “Return-path address” should be separate email addresses on the SAME DOMAIN as your web site.

    Sometimes there are unusual problems, so read and check every detail on the help page

    Thread Starter Peter Wooster

    (@pkwooster)

    10 years, 4 months ago

    Thanks for the reply, I’ve used your plugin without problems on numerous sites and this is the first time I’ve seen this behaviour.

    I’d tried every combination on the help page before posting here. The separate emails on the same domain was one I tried. As I mentioned this fails only if the user is not signed in and only on HostGator. Otherwise it works properly.

    This is a client system, and I can’t have her email down while I debug this, so I switched to Formidable, which we use for non-contact forms, and it all works correctly.

Viewing 2 replies - 1 through 2 (of 2 total)
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