Hi, it might help if we can access your WP installation and see what could be going on. Any chance you can submit a support ticket to us (Attn: Matt)? Just email help AT activecampaign.com. Thanks!
Thread Starter
raonip
(@raonip)
Hi, just updated to version 5 and the same problem!
If I leave use AJAX ON the form does not work……when I click the Sign In buttom nothing happens.
If I leave AJAX off everything works fine!!
Any clue?!
Hi, do you have jQuery enabled in your WordPress theme? That is likely the reason it’s not working. Try including this line in your header.php theme file:
wp_enqueue_script("jquery");
Add this before this line:
wp_head();
If you continue to experience problems, please email our help desk so we can log-in to your WordPress install and take a closer look.
Thanks!
Thread Starter
raonip
(@raonip)
Hi – unfortunately this doesn’t reveal much to me. I see the form is **not** using Ajax currently (and it works fine), so I am not able to isolate any issues. I would need to have Ajax enabled (for the form) and then be able to log-in to your WordPress admin side so I can see if there is something conflicting with the jQuery/Ajax stuff. Please email help AT activecampaign DOT com and (Attn: Matt) with this information.
Thanks!
Thread Starter
raonip
(@raonip)
Hi, just sent a email for you! Thanks!
Thread Starter
raonip
(@raonip)
I’m still waiting for a fix for this!!!
Have sent many emails!!
Thanks again.
Hi – we have replied to your support requests in the past. Did you recently submit a new one? Please send your support request to matt AT activecampaign DOT com, and I can help directly.
Thanks!
