Digest Emails Not Including All New Posts

Matt,

Sorry that I’m just getting back to this, but I’ve continued to have this problem, so I wanted to see what else I could do.

I’ve checked my list of WP-Cron events (specifically “s2_digest_cron”)and it seems to be running fine. It’s on a 1 day recurrence, and the next run is set for 21 hours and 43 minutes from now. There are no arguments.

What else could be causing this issue?

Just a refresh:

• My digest emails are not going out every day (they’re going out roughly 2-3 times a week).
• When they are being sent out, they only include the last blog post that I published, rather than all of the posts that have been published since the last email went out.
• Additionally, I’ve recently had some complaints that people are getting duplicate/identical emails.

I’ve double checked that “recipients per email=1” and that the people receiving duplicate emails are not in our system twice. I was using the Email Log plugin, but that doesn’t seem to be working with the newest WordPress update.

I’m using Subscribe2 HTML 9.0 and WordPress 3.7.1

Thanks, Matt.

@mattyrob,

Ahhh, that’s probably the cause of the first two issues. I did have some excluded categories. Thanks!

As for the duplicate emails, I am still having trouble getting into my email log (I’ve got the same one installed on my blog). I’ll see if I can clear that up with them, and will follow up with you when I get that data.

Thanks!

Okay, so, as we assumed, the first 2 issues appear to be fixed.

Now, after looking at my email log, it does seem like multiple emails are getting sent out. For example, my work email is in the system once, as a registered user. However, according to the Email Log, 4 separate emails were sent out to my account today. They were all sent at different times (12:00pm, 12:01pm, 12:02pm, and 12:14pm) and all had different id numbers.

Any thoughts on this? We usually tag posts with 3-5 categories, so is it possible that people are getting a separate email for each of the categories that they follow?

I really need to figure out a solution ASAP, because we can’t have our company emailing duplicate 2-3 emails to each subscriber.

Thanks!

Yes, as I mentioned above, we do have recipients per email=1. I’ve never changed that setting, as I’ve seen many people on here have had issues when they did.

@mattyrob,

I contacted WPEngine, and this was their response:

“…contact the plugin developer since that sounds like an issue with how the plugin actually operates within WordPress. Since we do not actually offer Mail servers we wouldn’t have the tools to troubleshoot this specific issue.”

Any other thoughts here? Like I said, I’m really pressed for time here. I don’t want to turn off the plugin, but we really can’t continue to do this to our subscribers.

This has been a huge headache for me. I downloaded an SMTP plugin (not that one, as it hasn’t been updated in two years), and set it up to send emails through Outlook’s SMTP. I tested it and re-tested it. Then, for the last two days, my digest emails have only been sent out to 25-or-so subscribers (according to my Email Log).

I’ll give Configure SMTP a shot, but, honestly, this plugin (which I’m paying for) is essentially unusable right now. We’re either sending multiple/identical emails to people everyday or we only send out emails to 25 of our thousands of subscribers. Can you please help me find a simple, straight forward way to solve this problem so I don’t have to abandon it completely.