Getting [Warning: include_once] error message

  • Resolved joyyful

    (@joyyful)


    10 years, 6 months ago

    Hi everyone.

    Please help if you can. My website is down completely because of this error and I am in a huge rush to get it up back & running again.

    I have been getting this error message:
    Warning: include_once(/home/content/35/10094135/html/wp-content/plugins/leads/shared/classes/form.class.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/35/10094135/html/wp-content/plugins/landing-pages/landing-pages.php on line 39

    Warning: include_once() [function.include]: Failed opening ‘/home/content/35/10094135/html/wp-content/plugins/leads/shared/classes/form.class.php’ for inclusion (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/35/10094135/html/wp-content/plugins/landing-pages/landing-pages.php on line 39

    Warning: session_start() [function.session-start]: Cannot send session cookie – headers already sent by (output started at /home/content/35/10094135/html/wp-content/plugins/landing-pages/landing-pages.php:39) in /home/content/35/10094135/html/wp-content/plugins/si-contact-form/si-contact-form.php on line 1950

    Warning: session_start() [function.session-start]: Cannot send session cache limiter – headers already sent (output started at /home/content/35/10094135/html/wp-content/plugins/landing-pages/landing-pages.php:39) in /home/content/35/10094135/html/wp-content/plugins/si-contact-form/si-contact-form.php on line 1950

    Warning: Cannot modify header information – headers already sent by (output started at /home/content/35/10094135/html/wp-content/plugins/landing-pages/landing-pages.php:39) in /home/content/35/10094135/html/wp-includes/pluggable.php on line 875

    I have no idea what could possibly be wrong. I won’t be able to update or change anything on my website until this problem is solved. You can see this message too if you go to my website http://www.epicpethealth.com.

    Help??

Viewing 15 replies - 1 through 15 (of 15 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 6 months ago

    Do you have access to your website’s files and folders?

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    Hi thanks for the reply!

    Do you mean files and folders that would exist on wordpress or the original copies of the files on my computer?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 6 months ago

    Do you mean files and folders that would exist on wordpress

    Those ones.

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    How do I know what “line 39” is? If I knew what the issue was and where this error is originating from, I can definitely troubleshoot better.

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    Would those files possibly be under the “Media” -> “Library”? If so, then yes, I have access to all of those.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 6 months ago

    If you can access your website’s files and folders, go to the plugins folder:

    /wp-content/plugins/

    And then delete the folder named, “si-contact-form”.

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    http://www.epicpethealth.com/wp-content/plugins/

    This link leads to a completely blank page.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 6 months ago

    You can ask your hosting providers to help you get access to that plugins folder.

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    Sorry for all the questions, but I’m new at WP, as you can tell.

    Who are my hosting providers? Wouldn’t that simply be WordPress? And how do I get in contact with them?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 6 months ago

    Looks like these guys are your hosting providers: http://www.verio.com/ .

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    Ok, I will see if I can contact them.

    However, do you know exactly what the problem is? And if so, can you give me a the low-down of what it happens to be?

    Like I said, I’d like to fix this problem as soon as I can as this is affect my company’s business because the whole site is down.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 6 months ago

    I don’t know what exactly is the issue, but I do know what will get your site up and running.

    This error message for example reveals where the issue resides

    in /home/content/35/10094135/html/wp-content/plugins/si-contact-form/si-contact-form.php

    There’s an error in the ‘si-contact-form‘ plugin, which means to get rid of the error you can just delete that plugin’s folder (for now).

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 6 months ago

    When the issue is less severe/ urgent you can explore why it occurred by enquiring the plugin’s developers about it. Where did you get that plugin from?

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    I just deactivated the contact page & the error code seemed to have gone away. Now if you go back to my website, you will see three more error code strings, all having to do with a landing page.

    Where do you think I can find that so I can deactivate it as well?

    Thread Starter joyyful

    (@joyyful)

    10 years, 6 months ago

    Oh I found it on the plugins page as well!

    And the website is up again.

    Thank you so much! I appreciate your help 🙂

Viewing 15 replies - 1 through 15 (of 15 total)
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