Support » Plugin: The Events Calendar » List Widget

  • I like the plugin, I think it looks cool and works very well in many ways.

    Two problems, though:

    1) I am stuck with the list widget though.

    The widget generates a dead link instead of linking to the calendar page. I have been trying to get some support on this, but apparently “it is out of the scope of the support forum”.

    I am puzzled, all I did was putting the list widget in my home page, it is a straight forward process and list works fine, however, if you click on “upcoming events”, which should let you see the calendar, you find yourself in a “Page does not exist” dead end.

    Considered all the cool feats, I find this lapse kinda odd.
    Dead links plus no support… I give this 2 stars and might have to remove the plugin and use something else.

    2) There was another fix that I needed to make to the plugin, this was more a customization. I wanted the end times to not show. Support was able to help me only in the single event view. Unfortunately both the calendar and the list vies still show end times… I don’t want to set end times to all the events, sometimes you only want to show the START time only.

    At the beginning I was considering to buy the PRO version of the plugin, but from the way support approached the issues I was bringing up I sense it is not a good investment.

    Bottom line is I don’t want my visitors to reach “page does not exist” screens, it is not good web designing. The plugin is free, but it would still be nice to have some support on the forum.

    Platt

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  • Hey there, Platt! Thanks for the note here, and for taking the time to write such a detailed review. This type of feedback is always great to receive – while we’re obviously bummed to receive a low rating, it’s clear by reading this that you wanted to make the most of the plugin. We failed you on that end and I apologize for this.

    To that same end, it is this type of feedback that shows us where we’re coming up short + where there is room for improvement in our own systems. There are a few points you raise that are interesting and which I’d like to specifically follow-up on:

    * You make an interesting request on the list widget point. I found the thread where you’d posted (http://wordpress.org/support/topic/widget-list-eventsupcoming-broken-link-on-older-browsers?replies=12) and after reviewing the discussion, I’m admittedly a bit concerned that we might have set improper expectations when you first downloaded the plugin. What you’re requesting there is totally an interesting use case, but it’s also admittedly different from how the plugin is intended to operate. While users are more than welcome to customize the widget to meet their needs, and it looks like Barry has tried to point you in the right direction to that end, that’s about as much help as we can provide for the free plugin. As to the 404 error: that is a problem that manifests itself a bit differently in different themes, but the 3.1 release we pushed earlier this week should do a good amount to improve that. I’d love to hear if that was the case for you.
    * I can totally understand your position on #2, and while I’m disappointed that you got the sense PRO support wouldn’t provide any value over dot-org support, I hope I can clear up some misconceptions on this end. We try to be really clear up front as to the level of support we give free users (and have a sticky post on the forums here at dot-org conveying as much: http://wordpress.org/support/topic/welcome-the-events-calendar-users-read-this-first?replies=3). It sounds like we failed to adequately convey that to you, for which we apologize. But it’s worth reiterating the point made in that thread: that we are unable to provide a ton of support for free users. In an ideal world, where resources and funds and time abounded? We would totally help everyone on WordPress.org with every issue they posted. But given the reality of things and the fact that this is a free plugin, there are limits to how deep we can go. The general breakdown is that we look for bugs exclusively here at WordPress.org, and spend about two hours a week doing so. On the PRO forums we provide a much deeper level of support, both because users are paying for the additional support help and because we have a bigger team with more resources to help them.

    Anyway, all that to say: I’m sorry we let you down here and were unable to meet your expectations. If you have any ideas on how we could be more upfront with our users as to how much we can and cannot support here on the dot-org forum, to avoid creating this situation in the future, I’d love to hear it and we could take action accordingly. In the interim I hope you were able to find a solution that better met your needs. Thanks again for taking the time to write this. If you have other feedback, ideas, thoughts, complaints or general comments…please don’t hesitate to reach out to me directly (rob (@) tri.be).

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