Support » Plugin: Google Forms » No redirect, form is not sent

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Mike Walsh

    (@mpwalsh8)

    Unfortunately these sort of questions never have simple answers like “do X and Y and then it will work”.

    I’ve posted a few things on my site on debugging these sorts of problems, this post is likely the most relevant to your situation.

    You can also submit a request to my Help and Support form and I’ll take a look at your form in my development environment. That can help narrow things down as well.

    Plugin Author Mike Walsh

    (@mpwalsh8)

    The other possibility is the Euro symbol that is part of several of your radio buttons is causing a problem. I have a preliminary build which addresses issues with UTF-8 characters and it has resolved this sort of issues with 3-4 other users. You may want to try it out and see if it resolves your problem.

    You can find the beta release of v0.56 on my web site.

    Thread Starter EvaB

    (@evab-1)

    Hi,

    I did not manage to install the beta version, it kept on giving me error notifications, but I replaced the € with Euros, and now it seems to be working, thanks for the help!

    Plugin Author Mike Walsh

    (@mpwalsh8)

    Did you get plugin install errors or were you getting errors trying to submit the form?

    Sry, as this is resolved, I posted new question.
    I do not have currency marks in my form anyway….only just can not submit at end of form…

    Hi all,

    We were experiencing a similar problem. We were using a varnish cache, and discovered that the POST was being sent to the cache as opposed to where it was supposed to go.

    Our sys admin altered a setting (probably a redirect, but I don’t really know because my knowledge in this aspect is woefully limited), that made posts post to where they are supposed to.

    I hope this isn’t too vague, but if so I can probably get a better description from our sys admin if the need arises.

    Good luck!

    Plugin Author Mike Walsh

    (@mpwalsh8)

    I would be curious to know the solution because questions such as this come up periodically.

    Alright, in speaking with our sys admin, there wasn’t a whole lot more information, but here goes.

    So as I said our website is using a varnish cache, which was causing the POST to be cached. Our sys admin added POST methods as an exception to varnish. This way every time a post is sent, it goes directly to our web server as opposed to the cache.

    Hope this helps.

Viewing 8 replies - 1 through 8 (of 8 total)
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