How to help my provider debug a Duplicator "Internal error"
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Hi,
I’ve uses Duplicator for the last few months, always on the same web shared hosting provider (which I think is pretty good).
For the last week, I’m having 2 kinds of problems.
1- Some 300 seconds timeout while making a 100 MB wordpress backup set (which makes a 30 MB ZIP file).
2- Restoring a backup always get me an “internal error 500′ (even the backups I made weeks ago and were working then) NOTE: If I put the backup files on my server (unzip), the manual procedure works fine.I told my provider that something must have changed in the last few days. He says he only sees timeouts in the logs.
Is there anything else I can tell him to help debugging ?
I love this plugin and use it often. And changing provider (which is perfect for everything else) is not really an option now.
Can there have been a recent php/Apache/Cpanel/… update that would cause this kind of problem ?
What can I tell my provider to help ?
Regards
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