Have you verified that all of the users you are trying to send email to have their settings correctly set to receive bulk email and/or notifications?
When you have more than one recipient, the list of recipients is placed in the BCC header so you’ll never see the list of recipient unless you look at the raw mail headers before they are sent.
It is possible to look at the headers if you set the DEBUG variable to true which now that I look a the Subversion repository, is already enabled. When debug is turned on, the headers are dumped to the error_log.
WordPress has some Debug tips (see this) – I use WP_DEBUG_LOG set to true which creates a debug.log file in your wp_content directory. Anything output with error_log() will end up in this file which is how I examine the headers.
If the mail headers look good and contain the addresses you expect to see, then there is something amiss with how PHP sends email on your server as Email Users does nothing more than make calls to wp_mail() to send email.
If the headers are wrong and the user settings to receive email are correct then I’ll need some more information to figure what is wrong but let’s start with checking the settings and headers first.
Hi Mike, thanks for responding so quickly. In answer to your suggestions…
-> All users are set as “on” for receiving both notifications and mass email
-> The problem wasn’t in the bcc… I set several subscriber accounts up for myself – each using a different email – and the ONLY person receiving email was the administrator… none of my subscriber accounts received any of the emails I sent.
-> I have set up 2 admin, each with different name and email address. When I send a message to multiple users from admin 1, I receive ONE email message (addressed “From” admin1 and “To” admin1″ address). When I send a message to multiple users from admin 2, again I receive ONE email message (addressed “from” admin2 and addressed “to” admin2). NO users are receiving the email messages. However, each time, the plugin says the email was “sent to X number of users”.
I honestly don’t know how to debug this or figure out what is going wrong.
I’ve tested a couple of other scripts that use PHP on my dedicated server that use PHP to send mail, and they are both working correctly.
Is there some way we can connect privately about this?
Holly
You can email me using my WordPress username at Gmail.com.
Mike,
I have the opposite problem with email users [4.4.4]. Yesterday I ctrl-clicked 3 users. The email was sent to all users!
Jay
Did you have any groups selected in addition to the three users?
Hi Mike,
I am wondering if the issue plethuno mentioned has been solved?
Can I also have the solution if you did?
I don’t know if the original poster ever resolved their problem or not. They never contacted me via email.
Take a look at my reply to a user in another thread. From my reply and a couple more after it I outline how Email Users works and how you can chase down problems when things aren’t working as expected.
In most cases, if you can send email to a few users but not too a large number (where large is 30 or more) the server has some of a BCC or throttling limit in place to prevent SPAM. Email Users has a facility to deal with the BCC limit by breaking up the recipients into groups and sending out the same message multiple time to smaller groups of users.
If your server has throttling enabled then there is nothing that can be done right now as it would require Email Users to queue messages and send them out on a schedule. That functionality, while possible using WordPress features like wp_cron(), is beyond the scope of Email Users at this time.
