Plugin Author
mra13
(@mra13)
Hi, Usually this type of behavior is seen when the PHP session on a server doesn’t work correctly. However, in your situation it seems to be an issue with firefox only which is strange. I tested the plugin in firefox so I know it works in all browsers.
Are you using any caching plugin? or your hosting provider maybe using caching?
Thread Starter
Zane
(@zane)
Hey mra13
Sorry for the delay. I didn’t realize you replied.
No caching plugins. I just disabled all plugins other than yours with no luck.
I’m having the same problem. Works fine with Safari, but troublesome in Firefox.
I have some items sold though the sidebar widget and others sold from the shortcode on a page. When I add two or more widgetized items, all works fine. When I add an item using the shortcode, it clears the cart first.
Thanks for your help.
Mike
Plugin Author
mra13
(@mra13)
Hi Mike, Is your firefox upgraded to the latest version? Can you please post a link to the page where I can go and add items using my firefox to see the issue?
Thanks mra13
Yes, my Firfox is up to date – ver 22.
One of the pages is:
http://www.photosbymkv.com/?attachment_id=1180
The shopping cart is displayed by selecting “Store” in the main nav bar.
The plugin works fine in Safari, but in Firefox, if I change the qty in the shopping cart, it clears the cart. Also, I can select multiple images from the galleries (with the widget add to cart) but if I then select an image from the Panoramas category, eg:
http://www.photosbymkv.com/panoramas/lake-louise/
which uses the shortcode, the panorama goes into the cart but all the others get cleared.
Thanks
Mike
Plugin Author
mra13
(@mra13)
Hi Mike, I checked your issue in a few different browsers (chrome, firefox and safari) and I am pretty sure you have a PHP Session issue on this server.
I would recommend you check this post:
http://www.tipsandtricks-hq.com/forum/topic/php-session-not-working-correctly
Hi mra13
I have checked with my hosting provider and they tell me that the php session is working fine.
The plugin works fine in Safari and Chrome (following the instructions you gave me). This proves that the php session is running and configured properly.
The plugin does not, repeat not, work in Firefox. Is the php session unique to an individual browser?
Thanks
Mike
Hi mra13
OK. I’ve tried it with FF on another server and it works great. I’ve gone back to my hosting company to get them to take another look.
Thanks for your help.
Mike.
Hi Mike,
Were you able to get this resolved? I’m having the same issue, but I’m pretty sure it’s not PHP sessions as I have other scripts on the same server that is using sessions.
Thanks!
If anyone else is having this same issue, I found that if you uncheck this setting:
If checked the shopping cart will be reset when the customer lands on the return URL (Thank You) page.
It works fine. However, I want to use this option – anyone have any solutions?
Hi GH57
I just tried your solution and it works! But I, too, want to clear the cart when the customer returns.
I’m looking at WP Ultra Simple Paypal Cart. It seems to use the same shortcodes.
Mike
Plugin Author
mra13
(@mra13)
I think you are using the same page for the “Products page” and the “Thank you” page. You really should create two pages
1) One for listing your products
2) One for the “Thank you” page where you tank the customer for the purchase.
Once you create these two pages and update the values in the settings, you won’t see this issue anymore.
Hi mra13
Nope. I have different product pages and a separate “Thanks” page.
Mike
