Not working with WooThemes Canvas multi-column layout

The plugin has a defect that makes it conflict with Canvas, a widely used parent theme/”framework.” Don’t expect customers to buy the plugin in a malfunctioning state to support it being fixed.

Sorry, I was responding to Jonah recommending purchase of the commercial version to get support to help fix this bug.

WooThemes’ Canvas is a very well-known, well-established commercial parent theme or “framework,” probably #2 after Genesis. There are hundreds of thousands of people using these frameworks to build multiple sites. The frameworks advertise their support for major plugins, and the better plugins often do the same. I can understand picking one framework to support, but viewing it as impractical to test on any of the major ones does not make sense to me. I’d like to use your plugin and pay for support and development that is going to keep it working well with the other software it interacts with.

Same problem here and EXTREMELY frustrated by it. I spent a huge amount of time researching new themes, buying Canvas, customizing it endlessly, and now my Eventbrite Pro ticketing feature doesn’t work (which is my main sales generator). Please advise.

Are there people out there who have made EB Pro work with Canvas??

@jasonkallsen: glad you’re sorted!

@Frenkie: you have created a thread of your own for this which is the correct course of action – so let’s pursue your issues there: thanks!

@dan: just for clarity, I would only add that I did not write that it is impractical to test on any of the major themes (in fact, we do) and that certainly wouldn’t make sense. What I wrote was that it is impractical to test for and guarantee compatibility with every single theme – there’s quite a difference.

Despite our efforts, problems can and do fall through our QA process. We’re really sorry about that and try hard to avoid issues that will cause our users problems, but we’re not infallible.

As a general point for all: we’re happy to help out here as best we can – but please bear in mind this thread is something like 7 months old. It’s generally preferable to create new threads of your own (per wordpress.org forum guidelines) rather than adding to dormant ones created by other users.

Thanks!

I’m not meaning to be excessively aggressive, but you have no idea how much this impacts our lives as developers, and being repeatedly rebuffed (in support tickets I have created when relevant to a project) by saying that you can’t ensure compatibility for Woo’s flagship theme when you sell WooTickets is just absurd. That’s a catch-all, rhetorical device, a scape-goat, it doesn’t make sense in the real world to not make an exception when Canvas is widely used by your overlapping customer base with Woo.

As suggested above:

but please bear in mind this thread is something like 7 months old. It’s generally preferable to create new threads of your own (per wordpress.org forum guidelines) rather than adding to dormant ones created by other users.

AND in the forum guidelines:

http://codex.wordpress.org/Forum_Welcome#Where_To_Post

Please start a new thread if you have an issue with the current version of this plugin. If it’s relevant, feel free to include a link to this thread.

And do keep in mind that this is a FREE plugin with FREE support here.

Hey folks: thanks to everyone for chiming in here, and for sharing their experiences – I can certainly understand everyone’s frustration and we apologize for the poor experience you’ve faced so far. That said, I am a bit uneasy with the tone of some of these comments here and the level of service folks are expecting from a free plugin here on the dot-org repo. There are a few points I’d like to highlight up front on this:

* Unfortunately – though we’d love to help everyone on every combo of themes and plugins, and definitely would if time and resources abounded – the reality is that there is no way we can guarantee the plugin to integrate nicely with every theme out of the box. There will be conflicts and when they arise, we’ll try to help out best we can. But please understand that a lot of users are happily using Canvas. There have been some issues along the road and we’ve got some snippets to help deal with them. But it’s not like they are out and out incompatible. Indeed, some folks are using both products without needing any help whatsoever. So this isn’t as simple as a widespread, across-the-board problem for all users.
* We do indeed realize Canvas is a widely popular theme and when it becomes clear our plugin is causing a conflict, we definitely will integrate code to sort that out. We also have a relationship with the Woo guys for common issues such as this so we can pass suggestions for code improvements on their end when appropriate.
* The attitudes and – I must say – high level of expectation for support here on the forum is a bit concerning. Please understand that this is a free plugin, and you haven’t paid anything to use it. The fact that Barry is clearly trying to help you here and still being met with some hostility is really unfortunate, especially since – without his help – many folks would have to take the traditional route of hiring a developer ($) to get their issues sorted.
* I’m not sure I understand the relevance or significance of “you have a product that integrates with one Woo product, so you have a responsibility to integrate with all of them”. (Especially since WooCommerce itself does not require Woo themes to run; it works across all themes). That seems to be making an assumption that isn’t really in line with the realities of WordPress development. But that may just be my reading of it.

Ultimately, if the level of support we provide for the free plugin isn’t in line with your expectations – or if the timeline we’re moving on isn’t aggressive enough for you – it unfortunately does sound like this relationship won’t work out, and a different plugin might better suit your needs. I sincerely wish anyone who takes that route the best of luck with whatever they wind up on.

Likewise, please understand that we need to return to a generally civil level of discourse here – realizing that we’re working with websites, not bombs or rockets or anything where people’s lives are at stake. If we can’t meet each other halfway and maintain a base level of professionalism on all sides, we’ll be forced to remove ourselves from this thread entirely.

Thank you all for your use of the plugin and for understanding our position on this. If you have further questions or feedback you’d prefer to keep off the forum, know that I’m listening…you can reach out to me personally via email (rob @ tri.be) at any time.