Email notification for error on job not working

  • Prx

    (@parneix)


    11 years ago

    Hi,

    I set up a job for backing up only the database, daily, to a remote Amazon S3 server. Everything is working perfectly.

    Lately, the server where my WordPress installation is running had some problem with its time settings: it was running late. This caused BackWPup not being able to connect to my remote Amazon S3 server. Now, the time thing is easily fixed by contacting my provider.

    The problem is that I had set up email notification so I could be informed if the job was to run in any kind of error: “Send e-mail with log only when errors occur during job execution”. My log clearly shows error from April 9 to April 19. I discovered the problem on April 19 when I checked my dashboard to see how things were going.

    All this time i did not received any email notifications even though the job was running into problems AND the backup were not produced (failure). And yes, I’ve checked my spam folder.

    Is there a way to fix this?

    Thanks,

    P.

    http://wordpress.org/extend/plugins/backwpup/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Daniel Hüsken

    (@danielhuesken)

    11 years ago

    Did normel sending mails with wordpress works ?
    Did you have checked the spam folder ?

    Thread Starter Prx

    (@parneix)

    11 years ago

    I do receive email notifications from my WordPress installation whenever there is a pingback or a comment, yes.

    P.

    Thread Starter Prx

    (@parneix)

    10 years, 4 months ago

    Hi Daniel,

    I still do not get any email from BackWPup. Is there a way to troubleshoot this issue?

    Thanks a lot,

    P.

    Plugin Author Daniel Hüsken

    (@danielhuesken)

    10 years, 4 months ago

    the normel wordpress mail funktion will used for mail sending. And the sending will done after log generation. Please check the setting in the job in the general tag again.

    Thread Starter Prx

    (@parneix)

    10 years, 4 months ago

    Hi Daniel,

    Thanks for answering. I have take good notice: new version tomorrow, I will make more test.

    As for the email here is what I have:

    1) I have the correct email address in the field “Send log to e-mail address”

    2) In “E-Mail FROM field” I have simply put “BackWPup”

    3) In “Errors only” I have CHECKED ” Send e-mail with log only when errors occur during job execution”

    This job ran last night, there was 1 error, two warning, and I didn’t get any email.

    4) I know WordPress can send me emails because I get one whenever my blog has a comment or a pingback;

    5) I have checked my spam folder and there’s no email from BackWPup in it.

    Hope it clarifies things a bit.

    P.

    Plugin Author Daniel Hüsken

    (@danielhuesken)

    10 years, 4 months ago

    Hallo Parneix,

    Thasnk you for the deteiled hint. Wit this i have found a problem and fixed it. Will cam with the release today.

    Plugin Author Daniel Hüsken

    (@danielhuesken)

    10 years, 4 months ago

    Sorry but the release is delayed for next weekend.

Viewing 7 replies - 1 through 7 (of 7 total)
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