Support » Fixing WordPress » Website admin coming out blank

  • One of my users was uploading an image who’s file size was way too big and created a blank admin side.

    When i log in now, it lets me go through but, all I see is blank. I removed the image from the database to see if that would solve the problem and it didn’t work.

    Do you guys have any suggestions??

    Please help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    have you tried:

    -deactivating ALL plugins (yes, all) temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

    Thread Starter Pafruu

    (@pafruu)

    Thank you for that. Turns out that when I change the theme to “-old” I could access the dashboard again.

    Moderator t-p

    (@t-p)

    This means the theme was using is broken.

Viewing 3 replies - 1 through 3 (of 3 total)
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