SetExpressCheckout failed: couldn't connect to host(7)

  • cbradshaw

    (@cbradshaw)


    11 years, 1 month ago

    Hi,

    Can someone please help me, I use wp event for ticket sales on one of my website and as at few days ago, when a user clicked on the Paypal Checkout express button i get the error message – SetExpressCheckout failed: couldn’t connect to host(7).

    I checked online for support and couldnt find the solution.

    I will appreciate your support on how to fix this issue.

    thank you

    http://wordpress.org/extend/plugins/wpeventticketing/

Viewing 3 replies - 1 through 3 (of 3 total)
  • carat18

    (@carat18)

    11 years, 1 month ago

    I am also encountering the same issue.
    Support suggested that I may have reached my max limit and it wasn’t allowing the customer to proceed. Unfortunately that wasn’t the problem.
    Have you found anything out cbradshaw?

    Thread Starter cbradshaw

    (@cbradshaw)

    11 years, 1 month ago

    The issue actually lies with the hosting company.

    In my case what I learnt was that paypal have banned out going connection from my hosting company, that what happened. It has to do with the Curl script.

    All my pages that has paypal express checkout on it refuse to load but when i deactivated the plugin, the pages loaded fine.

    I also tested the same site on another server and it worked fine.

    I will suggest that you contact your hosting company.

    My hosting company up to this moment are yet to fix the issue so am having to use another provider temporarily.

    Cheers

    duchesspr

    (@duchesspr)

    10 years, 6 months ago

    There is a likelihood the error message you see with this plugin has an ip address in it e.g. 00.00.000.00

    that ip address is throwing an error because when your website tries to connect via the api it is asking your hosting server to connect to the paypal page using an external ip address.

    what is happening is that when you use the ticket system, when you click add to cart / pay via paypal button, the paypal button calls a script which automatically tries to connect via that ip address to the paypal api.

    and in simplicity your server is saying hey!! i don’t know you why should I let you connect from my server space, you could be a bad bot.

    so what you need to do is take that ip address and login to your control panel for your server and go to the area where you manage your outbound connections.

    in that area you will have an option to add the ip address and some servers allow you to label it so you know what it is for

    otherwise ask your server support to add the ip to allowed connections.

    just pop them a message saying
    ———————————————
    hi,

    i hope you can help me sort out an outbound connection issue.

    I am unable to connect from my website via an outbound connection to [00000.000.000]****add the ip you have here ***

    I need to do this to enable some essential functionality.

    Can you please look into this and add this ip to my list of allowed outbound connections or direct me to the relevant place on my control panel so i can do so.

    thanks very much.
    —————————————

    nothing to do with curl in my case all i did was add the ip thrown back to my list of allowed outbound connections and it worked.

    toodleloo!!

Viewing 3 replies - 1 through 3 (of 3 total)
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