• Plugin Author 10Web

    (@10web)


    Hi there!
    Thank you for using Event Calendar WD.
    We’re doing our best to give you the most helpful answers in the shortest time. To make it even faster, please follow these guidelines.
    First, make sure to check out our documentation. You can find answers to a lot of questions at 10Web help center.
    If you are a premium user, you can submit a request through our Help Center or contact with the following email address: support@10web.io and get priority support. We typically solve issues within 24 hours. Make sure to log in before submitting so we can easily identify your account.
    If you’re using the free version, add your questions and requests into this support forum. We’ll respond within 1-2 business days.
    To get a more productive response, please describe the issue in every detail. Adding screenshots can always be helpful.
    For an urgent response, go premium and enjoy the fast support.
    Kind Regards,
    Narek
    10Web Director of Customer Support

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    I cannot create a topic in your forum on the Photo Gallery plugin. There is simply no “create a topic” button. I can create topics on other forums so I don’t think its my browser.
    However my real issue is that i just installed your plugin on a brand new site and can’t see any images in the test gallery I made. I’m using elementor and generatepress theme. I’ve deactivated plugins and there’s no difference. If you get this message please advise. I can’t wait long as this is holding up the building of the site so if i don’t get a reply i’ll just try a different plugin.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We are sorry for the late reply.

    Please note that there is no known issue related to adding questions in WordPress forum.

    Could you please let us know if you do not see the images in front-end or you are not able to upload the images in the back-end of your WordPress Dashboard?

    Please also provide the URL address of the page where the gallery is published․

    Thank you in advance!

    Have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘10Web Support Policy’ is closed to new replies.