Support » Plugin: WooCommerce » 10606 Transaction Rejected

  • Resolved strettonbull

    (@strettonbull)


    A customer in the USA has received a “10606 transaction rejected” notification message, when he tried to buy an item.

    The message says there is “not enough “—item name—” to fulfil your order right now.

    There is one in stock though and I was able to buy it myself without this error message. (I am in the UK)

    Any idea why he might be getting this message?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support corsonr – a11n

    (@corsonr)

    Automattic Happiness Engineer

    Hi there,

    I suspect that there is a fatal error occurring after the IPN message is received that is preventing the status from being updated. If that is the case, we would expect to see evidence of that in the error log. Can you provide us with the PHP server error log?

    Also, does this error still occur when you disable all other plugins, while trying to replicate your customer order?

    Thread Starter strettonbull

    (@strettonbull)

    This is the log from the failed transaction. Is this what you mean?

    2017-11-15T17:08:33+00:00 INFO SetExpressCheckout Response: Array
    (
    [TOKEN] => EC-0P04451510105835U
    [TIMESTAMP] => 2017-11-15T17:08:32Z
    [CORRELATIONID] => bf5781c3859f5
    [ACK] => Success
    [VERSION] => 124.0
    [BUILD] => 40680762
    )

    2017-11-15T17:09:50+00:00 INFO Redirecting to PayPal
    2017-11-15T17:09:50+00:00 INFO PayPal for WooCommerce Version: 1.4.6.5
    2017-11-15T17:09:50+00:00 INFO WooCommerce Version: 3.2.3
    2017-11-15T17:09:50+00:00 INFO Test Mode:
    2017-11-15T17:09:50+00:00 INFO Endpoint: https://api-3t.paypal.com/nvp
    2017-11-15T17:09:50+00:00 INFO SetExpressCheckout Request: Array
    (
    [USER] => *****
    [PWD] => *****
    [VERSION] => 124.0
    [BUTTONSOURCE] => AngellEYE_SP_WooCommerce
    [SIGNATURE] => *****
    [METHOD] => SetExpressCheckout
    [RETURNURL] => http://signedmusicphotos.co.uk/wc-api/WC_Gateway_PayPal_Express_AngellEYE/?pp_action=get_express_checkout_details
    [CANCELURL] => http://signedmusicphotos.co.uk/
    [ALLOWNOTE] => 1
    [HDRIMG] => https://static.e-junkie.com/sslpic/168957.89abadf8418decad76dca379a3664a3b.jpg
    [LOGOIMG] => https://static.e-junkie.com/sslpic/168957.89abadf8418decad76dca379a3664a3b.jpg
    [BRANDNAME] => Lincoln Music Signings
    [CUSTOMERSERVICENUMBER] => 01694 723462
    [SOLUTIONTYPE] => Sole
    [LANDINGPAGE] => Billing
    [USERSELECTEDFUNDINGSOURCE] => CreditCard
    [PAYMENTREQUEST_0_AMT] => 44.99
    [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
    [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
    [L_PAYMENTREQUEST_0_NAME0] => BAUHAUS SIGNED PHOTO COA
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_AMT0] => 34.99
    [L_PAYMENTREQUEST_0_NUMBER0] => SKU_0016
    [PAYMENTREQUEST_0_TAXAMT] => 0.00
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 10.00
    [PAYMENTREQUEST_0_ITEMAMT] => 34.99
    )

    2017-11-15T17:09:50+00:00 INFO SetExpressCheckout Response: Array
    (
    [TOKEN] => EC-4VH436253F393133B
    [TIMESTAMP] => 2017-11-15T17:09:49Z
    [CORRELATIONID] => d4b93a14a064e
    [ACK] => Success
    [VERSION] => 124.0
    [BUILD] => 40680762
    )

    2017-11-15T17:10:14+00:00 INFO GetExpresscheckoutDetails Request: Array
    (
    [USER] => *****
    [PWD] => *****
    [VERSION] => 124.0
    [BUTTONSOURCE] => AngellEYE_SP_WooCommerce
    [SIGNATURE] => *****
    [METHOD] => GetExpressCheckoutDetails
    [TOKEN] => EC-4VH436253F393133B
    )

    2017-11-15T17:10:14+00:00 INFO GetExpresscheckoutDetails Response: Array
    (
    [TOKEN] => EC-4VH436253F393133B
    [BILLINGAGREEMENTACCEPTEDSTATUS] => 0
    [CHECKOUTSTATUS] => PaymentActionNotInitiated
    [TIMESTAMP] => 2017-11-15T17:10:13Z
    [CORRELATIONID] => 46baf48279e98
    [ACK] => Success
    [VERSION] => 124.0
    [BUILD] => 40680762
    [EMAIL] => randal.haecker@gmail.com
    [PAYERID] => TGMQ35DUWYHBW
    [PAYERSTATUS] => verified
    [FIRSTNAME] => Randal
    [LASTNAME] => Haecker
    [COUNTRYCODE] => US
    [SHIPTONAME] => Randy HAECKER
    [SHIPTOSTREET] => 5009 Fort Clark Dr.
    [SHIPTOCITY] => Austin
    [SHIPTOZIP] => 78745-2435
    [SHIPTOCOUNTRYCODE] => US
    [SHIPTOCOUNTRYNAME] => United States
    [ADDRESSSTATUS] => Confirmed
    [CURRENCYCODE] => GBP
    [AMT] => 44.99
    [ITEMAMT] => 34.99
    [SHIPPINGAMT] => 10.00
    [HANDLINGAMT] => 0.00
    [TAXAMT] => 0.00
    [INSURANCEAMT] => 0.00
    [SHIPDISCAMT] => 0.00
    [INSURANCEOPTIONOFFERED] => false
    [L_NAME0] => BAUHAUS SIGNED PHOTO COA
    [L_NUMBER0] => SKU_0016
    [L_QTY0] => 1
    [L_TAXAMT0] => 0.00
    [L_AMT0] => 34.99
    [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
    [PAYMENTREQUEST_0_AMT] => 44.99
    [PAYMENTREQUEST_0_ITEMAMT] => 34.99
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 10.00
    [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00
    [PAYMENTREQUEST_0_TAXAMT] => 0.00
    [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00
    [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00
    [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => cms@webbex.net
    [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false
    [PAYMENTREQUEST_0_SHIPTONAME] => Randy HAECKER
    [PAYMENTREQUEST_0_SHIPTOSTREET] => 5009 Fort Clark Dr.
    [PAYMENTREQUEST_0_SHIPTOCITY] => Austin
    [PAYMENTREQUEST_0_SHIPTOZIP] => 78745-2435
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => US
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => United States
    [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed
    [L_PAYMENTREQUEST_0_NAME0] => BAUHAUS SIGNED PHOTO COA
    [L_PAYMENTREQUEST_0_NUMBER0] => SKU_0016
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00
    [L_PAYMENTREQUEST_0_AMT0] => 34.99
    [PAYMENTREQUESTINFO_0_ERRORCODE] => 0
    )

    2017-11-15T17:10:17+00:00 INFO DoExpressCheckoutPayment Request: Array
    (
    [USER] => *****
    [PWD] => *****
    [VERSION] => 124.0
    [BUTTONSOURCE] => AngellEYE_SP_WooCommerce
    [SIGNATURE] => *****
    [METHOD] => DoExpressCheckoutPayment
    [TOKEN] => EC-4VH436253F393133B
    [PAYERID] => TGMQ35DUWYHBW
    [RETURNFMFDETAILS] => 1
    [PAYMENTREQUEST_0_AMT] => 44.99
    [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
    [PAYMENTREQUEST_0_CUSTOM] => {“order_id”:2134,”order_key”:”wc_order_5a0c74f6c0b75″}
    [PAYMENTREQUEST_0_INVNUM] => LMS-10054
    [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
    [L_PAYMENTREQUEST_0_NAME0] => BAUHAUS SIGNED PHOTO COA
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_AMT0] => 34.99
    [L_PAYMENTREQUEST_0_NUMBER0] => SKU_0016
    [PAYMENTREQUEST_0_TAXAMT] => 0.00
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 10.00
    [PAYMENTREQUEST_0_ITEMAMT] => 34.99
    [PAYMENTREQUEST_0_SHIPTONAME] => Randy Haecker
    [PAYMENTREQUEST_0_SHIPTOSTREET] => 5009 Fort Clark Dr.
    [PAYMENTREQUEST_0_SHIPTOCITY] => Austin
    [PAYMENTREQUEST_0_SHIPTOZIP] => 78745-2435
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => US
    )

    Plugin Support Hannah S. a11n

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for sharing, but as Rémi said – we would need the PHP log. You’re welcome to open a ticket with us via WooCommerce.com > Submit a ticket.

    Also, were you able to test for conflicts?

    Plugin Support Hannah S. a11n

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter strettonbull

    (@strettonbull)

    It took you 2 months to reply to the thread. Due to this I have had to change to an alternative plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
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