Support » Plugin: Gratisfaction- Loyalty, Rewards , Referral, Birthday and Giveaway Program » 100 Users reached – Account disabled

  • dgmsoftware

    (@dgmsoftware)


    I temporarily disabled the campaign and account got suspended without notice.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Apps Mav

    (@akashmalik)

    Hi @dgmsoftware ,
    Thanks for reaching out- We are really sorry to hear this :-((

    We’d like to assure you that the 100 users plan is a FREE FOREVER plan.

    So it will continue forever and never get suspended nor disabled.

    There has to be another reason for what you have experienced and we’d be happy to investigate and also more importantly quickly reactivate the account.

    We tried to bring up your account by searching for ‘dgm software’ but were unable to identify.

    Can you kindly email us at support@appsmav.com and tell us the email address you’ve used in signing up with us.

    Sorry for any inconvenience – We will fix this as soon as we are able to identify your account.
    With best wishes
    The Apps Mav team

    • This reply was modified 1 year ago by Apps Mav.
    Plugin Author Apps Mav

    (@akashmalik)

    Hi @dgmsoftware ,
    Quick update- We searched again and this time we were able to identify your account.

    So what has happened is that when the ‘Footer credit’ service was cancelled, the app also got suspended- We have flicked it back to active and you are now on the ‘FREE FOREVER- 100 users plan’. Please let us know if you are unable to access it.
    And, the free plan includes ALL features (except the footer credit, which is an optional add-on).

    We urge you to explore and activate all the features, especially the holiday season giveaways and contests- See some templates that we’ve put together – You can quickly preview and activate them via the admin panel–> Campaigns–> View templates

    We are sorry for the inconvenience.

    With best wishes
    The Apps Mav team

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘100 Users reached – Account disabled’ is closed to new replies.