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  • Plugin Author DearHive

    (@dearhive)

    Hi,

    We understand your frustration.

    Our License Partner Freemius, issued a 24hour license until PayPal actually completes the transaction. These are issues due to PayPal transaction delays.

    Some people take advantage of this and cancel the subscription before PayPal actually transfers the payment. These kinds of frauds are common in PayPal. And our Payment Partner, Freemius, has followed such precautions to stop such frauds.

    Here are your transactions details as per Freemius logs: GMT Time
    subscription.created 2022-09-28 14:41:07
    plugin.premium.downloaded 2022-09-28 14:42:07
    license.activated 2022-09-28 14:43:47
    license.expired 2022-09-29 14:42:02
    user.support.contacted 2022-10-03 13:24:56
    payment.created 2022-09-28 14:41:04

    We have contacted Freemius on why the payment was reported late. Not sure if it was due to PayPal or Freemius delays.

    We ourselves got the Payment mail just an hour ago. Whereas the purchase was done on September 28. This is something we will try to resolve.

    Best Regards,
    DearHive

    • This reply was modified 1 month, 4 weeks ago by DearHive.
Viewing 1 replies (of 1 total)
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