Support » Theme: Sydney » 1.72 Update Not Working With Internet Explorer

  • Clearing the cache seems to fix the home page not loading/bouncing ball issue with firefox/chrome/edge and our website, but not with Internet Explorer 11. I know it’s deprecated nowadays, but there are a lot of people still using it. And it may be indicative of other issues.

    The page I need help with: [log in to see the link]

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  • @cpcusteve Sorry, yes I still had the pre-loader enabled, my bad.

    I have tried disabling the preloader with the code and with the plug in. They have the same affect. The web site loads but I am presented with a couple of new issues.

    1. The Hamburger menu does not work on mobile devices that use the mobile view, which counts for almost all my users.
    2. On the delegate page https://bestpoolever.com/delegate-ada/ the counters at the top of the page is hidden and blended into the menu.

    Thank you in advance for your help.

    kind regards,

    R.

    Hi @randomize,

    1. The Hamburger menu does not work on mobile devices that use the mobile view, which counts for almost all my users.

    Can you try disabling all other active plugins temporarily to check whether one of them products script conflict with the mobile menu or not?

    To do this privately, you can enable troubleshooting mode with the help of this plugin: https://wordpress.org/plugins/health-check/

    2. On the delegate page https://bestpoolever.com/delegate-ada/ the counters at the top of the page is hidden and blended into the menu.

    To fis this issue, try adding this CSS code to Appearance > Customize > Additional CSS from dashboard.

    
    @media only screen and (min-width: 1025px) {
      body:not(.home) .sydney-hero-area {
        margin-top: 119px;
      }
    }
    

    Regards,
    Kharis

Viewing 2 replies - 16 through 17 (of 17 total)
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