Support » Plugin: WP-Matomo (WP-Piwik) » – no function at all since updating

  • Resolved PraetorIM


    Since updating to no Piwik-code is delivered. This affects all of our multisite-Installations.

    Also no settings are shown in the admin-section; you can see just the tabs-row, nothing else, no settings, no information.

    De-installation and re-installation didn’t solve the problem either.

Viewing 11 replies - 1 through 11 (of 11 total)
  • This plugin updates way too often anyway at the moment. It’s annoying.

    Plugin Author braekling


    Can you please try to downgrade to (and if it still does not work to and give me a short feedback?

    This will help me to identify the issue. I think it is the same than this one (Allowed memory size exhausted), but I’m not able to reproduce the issue in my multisite test environment.

    Plugin Author braekling


    I had a look at the last code changes, maybe this may help without downgrading:

    1. Open wp-piwik/classes/WP_Piwik.php
    2. Go to line 1078 and replace it with: if (!$siteId) $siteId = $this->getPiwikSiteId ();

    If you can try this, a short feedback would be great. Thank you! worked. The problem appeared on updating to
    Downgrading to .10.0.8 solved the problem.

    It’s not a “Allowed memory size exhausted”-problem as there is enough memory for php.

    I tried it again:
    When updating to a message appears to confirm the settings. Up to now all functions well.
    Now you go to the settings-page, and all settings will be shown. Then you click “Save” – and get a white screen. After accessing again the settings-page, you will see the page only up to the tabs-row (including the message above, that you are connected to your Piwik-Installation), but no settings appear. And no piwik-code will be injected to your site.
    When downgrading to all is allright again

    Hello braekling,

    your workaround solved the problem.

    Plugin Author braekling


    Great, thank you. I will provide the official fix just in time.

    Rodorm: I’m sorry, but I think this legitimates one more update. Solving this issue, I expect to roll out a real 1.0 this weekend which will be up-to-date a longer time. Even testing in different environments + having a beta phase with users on a volunteer base was enough to respect all possible issues of more than 50.000 installations, so the big changes of 0.10.x required some addtional fixes. You can bet I have better ideas of spending my free time than fixing bugs. 😉

    @ Rodorm:
    Maybe there a lot of updates. But I love to use plugins that are actively maintained. And an update is just a click away.

    Plugin Author braekling


    Well, I also think the number if updates is not a problem. But, of course, he is right if he implicates that there are too many issues.

    On the one hand, it is great that so many users are working with WP-Piwik, on the other hand this makes the maintenance much harder. I can just invite users to join beta tests like the one I did for 0.10.x (, but with just a few active participants every update is like a shot in the dark.

    I promise I do my very best to avoid issues (and accordingly unnecessary updates).

    @praetorim I had several problems with the latest updates in conjunction with W3 Total Cache. WP-Piwik just stops counting until the cache is deleted. Unfortunately, that’s a completely new behaviour which I didn’t expect and which resulted in data loss.

    @braekling: didn’t see the beta-post.
    If you ‘ll need a beta-tester any more, just tell me.

    @rodorm: this problem often appears after updating a theme/plugin/something else. Therefore it’s a good idea to clear cache after each update.

    Maybe there a lot of updates. But I love to use plugins that are actively maintained.


Viewing 11 replies - 1 through 11 (of 11 total)
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