⚠ Waiting for a Response For 3 Weeks ⚠

  • Resolved blackpassportstamps

    (@blackpassportstamps)


    3 years, 1 month ago

    We’ve been having a problem with showing the email for a vendor on their store page. The ‘hide email from store’ is checked, so we uncheck it and save it. Upon reloading the page, the ‘hide email from store’ is checked again …….. this issue is only happening for one vendor.

    For whatever reason, WCFM is not saving when we uncheck ‘hide email from store’.

    We’ve been waiting for a response from WCFM for 3 weeks and yes we are paying customers. The customer service is horrendous.

    ticket/%f0%9f%98%b6

Viewing 2 replies - 1 through 2 (of 2 total)
  • designbuyers

    (@designbuyers)

    3 years, 1 month ago

    They seem no longer doing support, and relying on members to help each other.

    Thread Starter blackpassportstamps

    (@blackpassportstamps)

    3 years, 1 month ago

    WCFM has finally responded after creating a new ticket that refers to the old one. The issue itself has been resolved but the customer service from WCFM is terrible and really needs improvement.

    Marking this as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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