Пиксель не готов

  • Resolved cross1604

    (@cross1604)


    3 years, 9 months ago

    Метаданные проверены, все ок. Пиксель на сайт установлен и интегрирован. Но в ADS Manager пиксель в статусе “не готов”. Загрузить товары через него невозможно.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • SkyVerge

    (@skyverge)

    3 years, 9 months ago

    Здравствуйте,

    Спасибо за охват о Facebook for WooCommerce! Мне жаль, что вы столкнуться с этой проблемой с пикселем, но я буду рад помочь.

    В качестве отправной точки, не могли бы вы, пожалуйста, подтвердить, что пиксель вы смотрите на в Facebook в настоящее время показывает, как подключены под WooCommerce > Settings > Integration > Facebook for WooCommerce > Pixel? Не могли бы вы прислать мне скриншот того, что вы видите в Ads Manager? Вы можете обратиться к нашей команде поддержки непосредственно через наш сайт, чтобы поделиться скриншот, и мы можем продолжать искать в этом для вас оттуда. 🙂

    (Я использовал Google Translate, так что я копирования оригинального сообщения здесь также.)

    Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this issue with the pixel, but I’ll be happy to help.

    As a starting point, could you please confirm that the pixel you’re looking at in Facebook is currently showing as connected under WooCommerce > Settings > Integration > Facebook for WooCommerce > Pixel? Could you please send me a screenshot of what you’re seeing in Ads Manager? You can reach out to our support team directly through our site to share the screenshot, and we can continue looking into this for you from there. 🙂

    (I used Google Translate, so I am copying the original message here as well.)

    Thanks,

    Jennifer

    tamarazuk

    (@tamarazuk)

    3 years, 8 months ago

    Hey @cross1604,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

    Thread Starter cross1604

    (@cross1604)

    3 years, 7 months ago

    You are behaving very incorrectly. In your previous answer, you suggested contacting support directly. I did it. Submitted all screenshots and received no response. Now you say “Problem solved.”

    Marcus, SkyVerge Support

    (@marcusskyverge)

    3 years, 7 months ago

    Hi @cross1604,

    So sorry to hear that you did not receive a response. I’m happy to continue troubleshooting this with you if you’re interested.

    Since your original post here, we’ve released a new major version – version 2.0 – and a follow-up with 2.0.1.

    Would you please update the plugin to the latest version and let me know if you are still experiencing this issue?

    Thanks,
    Marcus

Viewing 4 replies - 1 through 4 (of 4 total)
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