Support » Plugin: WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin » Помогите настроить!

Помогите настроить!

  • Resolved kleo23

    (@kleo23)


    2 years, 9 months ago

    Здравствуйте!
    Хочу настроить почту с sendpulse. Проходу по шагам. На 3-м ошибка. Подскажите, что я делаю не так!!!!
    Вылазит это окно:
    Whoops, we found an issue!
    It looks like the plugin installation failed!
    Error Message:
    Архив недоступен.
    С ув. Kleo

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    2 years, 9 months ago

    Hi,

    it looks like your site failed to install the WPForms plugin in the 3rd step of the Setup Wizard.

    In the 3rd step, there is a checbox item “Smart Contact Form” which if enabled will install the WPForms plugin (plugin for creating smart contact forms). In your case, the plugin installation failed with the error message you provided.

    If you are still having issues with this step and the plugin is not installing for you, please try to uncheck the “Smart Contact Form” checkbox item and go to the next step.

    Let me know how it goes.

    Have a nice day!

    Thread Starter kleo23

    (@kleo23)

    2 years, 9 months ago

    Благодарю Вас! Галочку сняла, не отправляет тестовое письмо, что-то неправильно настроила. я хочу привязать sendpulse через Other SMTP, возможно ли это? Если да, проведите, пожалуйста, меня по настройке!
    Выдает ошибку на 6 шаге:
    Упс, похоже, что-то неправильно настроено.
    Мы просто попытались отправить тестовое электронное письмо, но что-то помешало этому. Чтобы получить более подробную информацию об обнаруженной проблеме, а также наши предложения по ее устранению, начните устранение неполадок.
    Заранее благодарю!

    Plugin Author Gregor Capuder

    (@capuderg)

    2 years, 9 months ago

    Hi,

    you should click on the “start troubleshooting” button or go to the WP Mail SMTP -> Settings -> Email Test tab and send a test email.

    You will get more information about the issue that was detected during the Setup Wizard.

    Let us know what the results of the Email Test are.

    Take care!

    Thread Starter kleo23

    (@kleo23)

    2 years, 9 months ago

    There was a problem while sending the test email.
    Что-то я неправильно заполнила в настройках, не пойму где((((

    Plugin Author Gregor Capuder

    (@capuderg)

    2 years, 9 months ago

    Hi @kleo23,

    please send another Email Test and then click on this link marked in this screenshot. A debug log will be displayed once you click on that link.

    Copy and paste the debug log here, so we can see what is causing the issue.

    Take care!

    Thread Starter kleo23

    (@kleo23)

    2 years, 9 months ago

    Так много всего))))
    Versions:
    WordPress: 5.6.1
    WordPress MS: No
    PHP: 7.4.10
    WP Mail SMTP: 2.6.0

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: smtp-pulse.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1 11 Sep 2018
    Apache.mod_security: No

    Debug:
    Mailer: Other SMTP
    SMTP Error: Could not authenticate.

    SMTP Debug:
    2021-02-09 14:11:16 Connection: opening to smtp-pulse.com:587, timeout=300, options=array()

    2021-02-09 14:11:16 Connection: opened

    2021-02-09 14:11:16 SERVER -> CLIENT: 220 smtp-pulse.com ESMTP SendPulse SMTP Server

    2021-02-09 14:11:16 CLIENT -> SERVER: EHLO olgawelfare.ru

    2021-02-09 14:11:16 SERVER -> CLIENT: 250-smtp-pulse.com Nice to meet you, [5.23.50.131]250-PIPELINING250-8BITMIME250-SMTPUTF8250-AUTH PLAIN LOGIN250 STARTTLS

    2021-02-09 14:11:16 CLIENT -> SERVER: STARTTLS

    2021-02-09 14:11:17 SERVER -> CLIENT: 220 Ready to start TLS

    2021-02-09 14:11:17 CLIENT -> SERVER: EHLO olgawelfare.ru

    2021-02-09 14:11:17 SERVER -> CLIENT: 250-smtp-pulse.com Nice to meet you, [5.23.50.131]250-PIPELINING250-8BITMIME250-SMTPUTF8250 AUTH PLAIN LOGIN

    2021-02-09 14:11:17 CLIENT -> SERVER: AUTH LOGIN

    2021-02-09 14:11:17 SERVER -> CLIENT: 334 VXNlcm5hbWU6

    2021-02-09 14:11:17 CLIENT -> SERVER: [credentials hidden]

    2021-02-09 14:11:17 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

    2021-02-09 14:11:17 CLIENT -> SERVER: [credentials hidden]

    2021-02-09 14:11:17 SERVER -> CLIENT: 535 Authentication failed.

    2021-02-09 14:11:17 SMTP ERROR: Password command failed: 535 Authentication failed.

    SMTP Error: Could not authenticate.

    2021-02-09 14:11:17 CLIENT -> SERVER: QUIT

    2021-02-09 14:11:17 SERVER -> CLIENT: 221 Bye

    2021-02-09 14:11:17 Connection: closed

    SMTP Error: Could not authenticate.

    Plugin Author Gregor Capuder

    (@capuderg)

    2 years, 9 months ago

    Hi @kleo23,

    it looks like the SMTP Username and SMTP Password are not correct.

    That’s why you get the “SMTP Error: Could not authenticate.” error.

    The SMTP server rejects your request when the username and password are verified on the SMTP server. In these steps:

    
2021-02-09 14:11:17 SERVER -> CLIENT: 334 VXNlcm5hbWU6

2021-02-09 14:11:17 CLIENT -> SERVER: [credentials hidden]

2021-02-09 14:11:17 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

2021-02-09 14:11:17 CLIENT -> SERVER: [credentials hidden]

2021-02-09 14:11:17 SERVER -> CLIENT: 535 Authentication failed.

2021-02-09 14:11:17 SMTP ERROR: Password command failed: 535 Authentication failed.

    Please go to WP Mail SMTP -> Settings and input the correct username and password.

    Take care!

    Thread Starter kleo23

    (@kleo23)

    2 years, 9 months ago

    Извините за глупый вопрос), имя пользователя и пароль какого сервиса?

    Thread Starter kleo23

    (@kleo23)

    2 years, 9 months ago

    Sendinblue я быстро настроила, все нормально, но мне нужен sendpulse….

    Plugin Author Gregor Capuder

    (@capuderg)

    2 years, 9 months ago

    Hi @kleo23,

    I’m not familiar with sendpulse, so it would be best if you contact their support and ask them for the SMTP information needed to send transactional emails.

    As for the username and password… well you probably have an account with the sendpulse service, right? Did you try to use those in the SMTP Username and SMTP password fields in our plugin?

    I also found this sendpulse documentation page that has some info about their SMTP, maybe it can help you? https://sendpulse.com/knowledge-base/smtp/smtp-sendpulse-phpmailer

    Maybe you can try to set the Encryption in our plugin to SSL and the Port to 465?

    Take care!

    Thread Starter kleo23

    (@kleo23)

    2 years, 9 months ago

    Благодарю, попробую. Спасибо за терпение! Я уже вставляла данные оттуда.
    Поменяю порт и шифрование, может поможет.
    Спасибо еще раз.

Viewing 11 replies - 1 through 11 (of 11 total)
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