Support » Plugin: RS Head Cleaner Lite » ламает сайт

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  • Plugin Contributor Red Sand Media Group

    (@redsand)

    Hi Borodkoleg,

    I have to ask, why would you post a negative review without even submitting a support request first?

    Right on the main plugin page we have this notice:

    As with any JS/CSS minification & caching plugin, it’s important to test, test, test. Because of the type of plugin it is, this plugin may not work for every site out there, but that does not mean the plugin is broken. If you have any issues, please submit a support request so we can look into it and make it as compatible as possible for everyone.

    Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1 star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.

    If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WordPress Plugin Support Page. We provide some of the best support out there.

    You might want to take a moment to check out these two posts:

    I would ask that you reconsider your rating.

    – Scott

    This sucks. I went on a rant after seeing a negative post of his on a similar plugin. Guessing he was new to wordpress.org and doesn’t know about support topics.

    The rating system on this site sucks. The community needs to implement some sort of system similar to Stack Exchange’s points system or even just make it so a user can not give a negative review without posting a support topic first and then waiting at least a few days.

    90 percent of the bad reviews I’ve seen on WordPress that aren’t really justified are from people that are new to wordpress.org witin a year or have never made a previous review. I honestly think the majority of these people don’t even know that the support section exists or don’t know what it’s for.

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