Cannot save settings in WordPress Photo gallery

  • Resolved svanzy

    (@svanzy)


    8 years, 10 months ago

    Hi I noticed that I cannot give a name to new galleries and what is more important I cannot select the view stile, whatever I select I get the answer “item saved” but it is not true, the gallery name is always New Gallery and the only view is the Thumbnails view.

    What shall I do to to fix this issue??
    I am using Versione 2.1.2

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • huge-it-support-1

    (@huge-it-support-1)

    8 years, 10 months ago

    Dear svanzy,

    Thanks for contacting us.
    Please be kindly informed that this kind of issue may be related to the browser cache. Please try to clear the cache or use another browser when making the changes.

    If the issue still exists, please, drop a message to our email address for the deeper investigation.

    We will wait for your results.
    Thanks in advance

    Thread Starter svanzy

    (@svanzy)

    8 years, 10 months ago

    I have tried another browser but nothing changed. Cleared the cache of the one I always use, nothing happended. I will send the email as suggested. Thank you

    huge-it-support-1

    (@huge-it-support-1)

    8 years, 10 months ago

    Dear svanzy,

    Thanks for keeping us updated.
    Seems that the issue is site specific. We will be thankful if you contact us directly for the deeper investigation of this problem. You can either use Contact Us page or LiveChat, which is available from 9.30-18.30 GMT+4 time zone.

    Please include the link to this post in your email.
    We will wait for your reply
    Thanks

    marceld76

    (@marceld76)

    8 years, 9 months ago

    I seem to be experiencing the same problem. It no longer saves the changes applied. I tried switching off other plugins i installed later to verify its not a conflict issue. Also flushed all cache several times but unfortenately to no avail.

    Any news on this issue?

    Thread Starter svanzy

    (@svanzy)

    8 years, 9 months ago

    Hi marceld76,

    As suggested I sent an e-mail to support and they solved the issue for me.

    huge-it-support-1

    (@huge-it-support-1)

    8 years, 9 months ago

    Dear marceld76,

    Thank you for contacting us.
    Seems like the issue is site-specific, so will it be possible to ask you to contact us directly on our website which is Huge-IT.com by using this contact us form https://huge-it.com/contact-us/

    We will be happy to check everything and assist.
    Regards,

    huge-it-support-1

    (@huge-it-support-1)

    8 years, 9 months ago

    Dear marceld76,

    It has been for a while that we haven’t received any reply on this topic. We are marking this ticket as resolved. Feel free to reply anytime with more information on this issue or un-resolve the topic if you do return to the ticket with a reply. We will be happy to assist you and answer all questions you have.

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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