people pay for that ?

Hi @emvl,

People do not need to pay for support but we do provide support to paying customers before we can help free users on this forum.

Our support load is quite high so can take a bit of time for us to reply to topics on this forum. Please read this sticky topic here that outlines what support we can provide on this forum: https://wordpress.org/support/topic/read-this-first-welcome-to-the-ultimate-member-support-forum/

Thanks