File Upload Issue

  • Resolved iFroggy

    (@ifroggy)


    9 years, 10 months ago

    Hello,

    I have been using this plugin for a while and really like it.

    For the first time, I am wanting to create a form with a file upload, but I can’t get it to work. After I press the submit button, after a moment, the page refreshes and all of the fields are blank. The confirmation message does not appear, and the entry was not submitted.

    Specifically, I am trying to upload a 9 MB .wav file that uploads to the WordPress media library directly with no problems, so it doesn’t seem like a server issue. I checked the FAQ on the plugin website and read several threads related to uploads here in the support forum, but could not find a solution that worked for me.

    Some notes/things I’ve tried:

    – The form itself submits fine if you leave the audio clip field blank, so the form otherwise works. Try a file and this happens.
    – Image uploads work fine with VFB on this same WordPress installtion.
    – Plugin global settings have max upload size at 25 MB.
    – File upload field has default settings, except that “Accepted File Extensions” is “wav|aiff”. That said, I have tried making it only “wav” and that didn’t work.
    – Checked PHP configuration related to file uploads and everything appears to be in order.
    – Just to reiterate, this is a VPS with several websites, including WordPress-powered sites, forums, etc. File uploads are constantly happening without issue, including .wav files.

    I would be grateful for any thoughts or suggestions. Thank you for your time.

    Patrick

    https://wordpress.org/plugins/visual-form-builder/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Joseph

    (@josephk77)

    9 years, 10 months ago

    Hello Patrick,

    Thank you for the detailed message! I suspect that it is your WordPress is rejecting the file type not our plugin. You probably need to allow the file types in WordPress itself as it does not allow certain file types by default: http://www.wpbeginner.com/wp-tutorials/how-to-add-additional-file-types-to-be-uploaded-in-wordpress/

    I’d also try making sure your running php 5.4 or better.

    That should fix your issue, if you still have the issue, you might check for conflicts with other plugins or the theme (but I think in this case, it is not likely)

    Have a super weekend,
    Joseph
    VFBPro Support

    Thread Starter iFroggy

    (@ifroggy)

    9 years, 10 months ago

    Hello Joseph,

    Thank you so much for the quick reply.

    When I read your reply, I was pretty sure that I had uploaded wavs before, so I went back and checked and found I had uploaded an mp3, so I tried to upload a wav and found that WordPress said I had exceeded the maximum file size. A bit more digging in PHP and realized that while I had file_uploads, memory_limit and upload_max_filesize set correctly, post_max_size was set to 8 MB, where this was a 9 MB file. Adjusted, and it’s working.

    Thanks for the prompt, and apologies for wasting your time.

    Patrick

    Joseph

    (@josephk77)

    9 years, 10 months ago

    Hello Partick,

    Not a problem at all, I would have gone to the file size in php next, so you definitely went down the right path. Have a super weekend!

    Joseph

Viewing 3 replies - 1 through 3 (of 3 total)

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