maybe try disabling all your caching and performance related plugins in your wordpress admin. disable anything else that might be modifying the content of the page somehow. clear your browser cache & restart your web browser. redo your form submission and see if it works.
if it’s still stuck then you’re going to need debugging skills. you can examine the HTML of the page & make sure that nothing mucked up your form (prior to submitting it). You can turn on Chrome Developer Tools or Firefox Dev Tools (Firebug) and put it on the Network tab, then hit the Submit button on your form and examine what happens .. check the Console tab as well. Get a web developer to help you if you don’t know how to do that stuff
Hi, many thanks for your help.
Today I tried again in a private window and detected a problem with the SMTP in the Contact Form.
After we fixed the problem the plugin worked!
Your Best