• Resolved micb

    (@micb)


    Hello,
    I have been successfully using Duplicator in the past year and this is a fantastic plugin. However, I just upgraded WP and Duplicator yesterday to the newest versions and have the following problem while attempting to create a package:
    Error Message: Build Interrupt
    Server Status: 200 -OK
    Error Message:
    Build Folder: …/wp/wp-snapshots/tmp
    Some servers close connections quickly; yet the build can continue to run in the background. To validate if a build is still running; open the ‘tmp’ folder above and see if the archive file is growing in size. If it is not then your server has strict timeout constraints. Please visit the support page for additional resources.

    I know it looks like there is a timeout issue, so I checked all timeout parameters and they all look ok. I have introduced filters such that the build takes less than 3 seconds, and the problem persists. There is absolutely no difference in the log file if the build takes 10s or 2s.

    The log file ends with (I replaced the sensitive data by “…”):
    ********************************************************************************
    ARCHIVE (ZIP):
    ********************************************************************************
    ARCHIVE DIR: /…/wp
    ARCHIVE FILE: …_archive.zip
    FILTER DIRS: …/wp/wp-content;
    FILTER EXTS:
    —————————————-
    SCANNING
    FILTERS *ON*
    Items archived [1068] flushing response.
    – filter@ […/wp/wp-content]
    STATS: Dirs 103 | Files 992 | Links 0
    SIZE: 15.3MB
    TIME: 1.50 sec.
    —————————————-
    COMPRESSING
    SQL ADDED: …_database.sql

    I have checked that the zip extension is included in the PHPini and it is there.

    In the wp-snapshot/tmp directory, I find the files …_database.sql and the …_archive.zip. I am able to unzip the _archive.zip and in fact everything is there with the correct file/dir sizes. The install file is missing however both in the wp-snapshot and the wp-snapshot/tmp. I can’t find it anywhere.

    It seems that the problem is encountered upon building the install file. Any help would be much appreciated. If anything, could you let me know how to build the install file manually?

    Thanks very much!

    https://wordpress.org/plugins/duplicator/

Viewing 5 replies - 1 through 5 (of 5 total)
  • If you want to submit your full log I can look at it closer see:
    http://lifeinthegrid.com/duplicator/

    Thread Starter micb

    (@micb)

    Hi,

    Thanks for the reply, I just posted a Ticket as you requested.

    Thanks very much,
    Michel

    Sounds good! It may be a few days before I can dig into it, but its in the queue…

    Lucas

    (@luccasbarbosa)

    I am having the same problem using duplicator now.

    Build Interrupt
    The current build has experienced an issue.
    Please try the process again.


    Details
    Server Status: 0 -error
    Error Message:
    Unknown Error – See Log File

    Some servers close connections quickly; yet the build can continue to run in the background. To validate if a build is still running; open the ‘tmp’ folder above and see if the archive file is growing in size. If it is not then your server has strict timeout constraints. Please visit the support page for additional resources.

    ….. Do you think you can help me with that?

    Hey @luccasbarbosa,

    Checkout this section on the FAQs I believe it may help with this issue:
    -> Browse to: http://lifeinthegrid.com/duplicator-faq
    -> Find section: “3. Troubleshoot=> Timeout Issues”

    Hope that helps!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem creating installer file’ is closed to new replies.