Header Image not shown

  • Resolved guy1407

    (@guy1407)


    12 years, 4 months ago

    Dear Sir/Madam,

    I tried uploading an image for the header.
    The file is : 950*200, 72 kb size, name = “header.png”
    It is not shown at all.

    I switched to another theme (twenty fourteen) and there tried to set the header to the same file – AND IT WORKED.

    Please kindly advise.
    Guy

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Kathryn Presner

    (@zoonini)

    12 years, 4 months ago

    The header in p2 should optimally be a maximum of 980px by 120px.

    If you provide a link to the file you were trying to use in your media library I’ll be glad to do some testing with it on p2 at my end.

    Moderator Kathryn Presner

    (@zoonini)

    12 years, 4 months ago

    Oh my apologies, I was looking at the wrong theme. 😉

    You do have the correct image dimensions for Parament, so it would be great if I could get ahold of your image so I can test it out and see what’s going on. Thanks!

    Thread Starter guy1407

    (@guy1407)

    12 years, 4 months ago

    Hi Kathryn

    Thanks for you reply.
    A sample of a header that does not work can be found here:

    http://212.150.186.147/aosalivelogxml/header.png

    Guy

    Moderator Kathryn Presner

    (@zoonini)

    12 years, 4 months ago

    Thanks! As you can see in this screenshot I was able to upload your image as a header fine on my test install, so something else must be going on:

    Test Site tagline 1

    If you could please answer these troubleshooting questions, that would be very helpful:

    – Do you have a test installation with Parament and the non-appearing header where I might be able to see this in action?

    – What version of Parament is it?

    – Do you not see the header in multiple browsers, or just one?

    – If it’s only happening in one browser, which one? Could you try turning off all extensions or add-ons and see if it appears?

    – Try turning off all your plugins. If the header appears, turn them back on one-by-one to find the conflict.

    Moderator Kathryn Presner

    (@zoonini)

    12 years, 4 months ago

    One more question: did you make any edits to the Parament theme files? If you did, could you try a fresh install of Parament without any modifications and see how it goes?

    Thread Starter guy1407

    (@guy1407)

    12 years, 4 months ago

    Hi again Kathryn

    1. No I do not have a beta site world wide.
      I use my Windows 8 for that… 🙂
      a: I have a problem when I add a link with a photo.
      I know it is an issue with WordPress on windows (Do you know how to solve it ?) … but… if so – why is it showing on other default WordPress themes (Twenty Fourteen) as I wrote before.
      b: If that might help, after I set the image, I see a broken image icon (as if “it did not work”).
    2. I use theme version = 1.3…I did not edit any of the files yet…
    3. Tried to view using (none worked):
    • MS IE
    • Chrome
    • Firefox
    • As suggested I turned off all the plugins .
      That did not work

      • ***************************************
      After writing all this , I tried something that I learned while writing ASP/.net sites… I gave modify permission to “IIS_IUSRS” on the physical folder of the website.

      And … it solved the problem.
      ***************************************

      Many thanks for re-trying to help me!!!
      Guy Cohen

    Moderator Kathryn Presner

    (@zoonini)

    12 years, 4 months ago

    After writing all this , I tried something that I learned while writing ASP/.net sites… I gave modify permission to “IIS_IUSRS” on the physical folder of the website.

    And … it solved the problem.

    Wow! I’m so glad you figured it out – thanks for letting me know. 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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