Invalid refresh token usps

8tracktapestore
(@8tracktapestore)

1 day, 4 hours ago

Can’t see list of shipping options for a package. Instead, get this message:

USPS: fetching auth token: retrieving oauth token: 400 invalid_request: Invalid Refresh Token: Check the value of the refresh token. It may be missing, have expired or have been revoked.; error_uri: https://datatracker.ietf.org/doc/html/rfc7009#section-2.2.1.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support

(@lovingbro)

Thanks for reaching out about this. The error message suggests that the USPS OAuth refresh token being used by WooCommerce Shipping is no longer valid, likely because it expired or was revoked, which is why the shipping rates are no longer loading.

To help refresh the connection, please try the following:

Go to WooCommerce > Settings > Shipping > WooCommerce Shipping
Disconnect USPS if there is an option available
Reconnect the USPS service/authentication again
After reconnecting, test the checkout or package rate calculation once more

If the issue continues after reconnecting, please share the following so we can take a closer look:

A screenshot of the error you are seeing, using https://snipboard.io
Your WooCommerce System Status Report via WooCommerce > Status > Get system report > Copy for support. You can paste the report using: https://pastebin.com or https://quickforget.com

Please also avoid sharing any sensitive information such as login credentials on the public forum.

Thread Starter

8tracktapestore

(@8tracktapestore)

1 day, 2 hours ago

There seems to be no option to disconnect USPS in the woocommerce shipping screen.

screenshot of the error is here:

https://snipboard.io/hiHKmy.jpg

The woocommerce status report is pasted below:

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Plugin Support

Frank Remmy (woo-hc)

(@frankremmy)

20 hours, 41 minutes ago

Hi @8tracktapestore,

Thanks for sharing the screenshot and your Status Report.

You’re right that there’s no disconnect option in the WooCommerce Shipping settings for USPS; that’s expected.

The good news is this isn’t anything you’ve done wrong on your end. There’s a known issue currently affecting USPS shipping labels and rates across WooCommerce stores, related to a token authentication failure on the platform side. Our engineering team is already working on it.

In the meantime, the best workaround is to print your USPS labels directly via USPS Click-N-Ship at https://cnsb.usps.com/ while this gets resolved. UPS and FedEx are unaffected if you have either of those set up.

We don’t have an ETA just yet but it’s actively being worked on. We’ll update this thread once it’s resolved!

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