Lost MS Authenticator Account

  • Resolved garypayne

    (@garypayne)


    7 months ago

    After a phone change, my Wordfence Account in Microsoft Authenticator has been lost, and now when I try to log in to our website with 2FA, I cannot get passed this as no wordfence code appears in the MS Authenticator app, as there is no account. How do I get access to the wordpress dashboard in oder to rescan the wordfence QR code?

Viewing 1 replies (of 1 total)
  • Plugin Support wfphil

    (@wfphil)

    7 months ago

    Hi @garypayne

    You can use our guide below to forcefully regain access:

    https://www.wordfence.com/help/blocking/troubleshooting/#forcefully-regain-access-to-your-site

    After you have disabled our plugin you will be able to login. Then enable our plugin again and open the Login Security page to deactivate the two-factor authentication.

    We recommend that you keep your two-factor authentication recovery codes in a safe place that anyone on your team can access at any time. Recovery codes allow you to:

    • Login and temporarily deactivate two-factor authentication.
    • Set up two-factor authentication again or on a different device.
    • Generate a new set of recovery codes.
Viewing 1 replies (of 1 total)

The topic ‘Lost MS Authenticator Account’ is closed to new replies.

  • 1 reply
  • 2 participants
  • Last reply from: wfphil
  • Last activity: 7 months ago
  • Status: resolved