Due to 2FA Issue

  • Resolved saulwgoldberg

    (@saulwgoldberg)


    7 months, 1 week ago

    Subject: Urgent: Locked Out of Kiwanis Club of Wilton WordPress Admin Due to 2FA Issue

    Dear Kiwanis International Support Team,

    My name is Saul Goldberg, and I am contacting you on behalf of the Kiwanis Club of Wilton, Connecticut. I manage our official WordPress website under the Kiwanis International platform.

    I was recently logged out due to a two-factor authentication (2FA) issue. I’ve been maintaining this site for over a year without any problems, but this is the first time I’ve been unable to log in. I’m the admin for our site and have both the printed 2FA recovery codes and the authentication prompts, yet there’s currently no option to enter them when I attempt to log back in.

    This situation is very time-sensitive, as I have multiple members waiting on me to post updates about our upcoming meal-packing volunteer event. I kindly ask that this issue be resolved immediately so I can regain access to our website and continue our community outreach.

    Please contact me as soon as possible to assist with restoring admin access.

    Thank you for your prompt attention.

    Warm regards,
    Saul W. Goldberg
    Kiwanis Club of Wilton, CT

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter saulwgoldberg

    (@saulwgoldberg)

    7 months, 1 week ago

    can some please help me out with getting back into the club website? Please!

    Thread Starter saulwgoldberg

    (@saulwgoldberg)

    7 months, 1 week ago

    I provide my email and never recieved a email. Your access to this site has been temporarily limited by the site owner

    Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

    If you think you have been blocked in error, contact the owner of this site for assistance.

    If you are a WordPress user with administrative privileges on this site, please enter your email address in the box below and click “Send”. You will then receive an email that helps you regain access.  Block Technical Data

    Thread Starter saulwgoldberg

    (@saulwgoldberg)

    7 months, 1 week ago

    I followed the instructions above and never got instructions. please note I set 2fa up last week I have a print out with all the codes

    Thread Starter saulwgoldberg

    (@saulwgoldberg)

    7 months, 1 week ago

    why do you not have a live AI chat, email or phone number to get support. I’m beside myself trying to figure this out. Help!

    Plugin Support wfmargaret

    (@wfmargaret)

    7 months, 1 week ago

    Hey Saul,

    Thank you for reaching out! First, I want to focus on getting you access, since this is time-sensitive. To regain access:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.

    If you’re unsure of any of those steps, your hosting support should be able to assist. There are also some alternative options in our video guide here: https://www.wordfence.com/help/blocking/troubleshooting/

    It sounds like you may have a plugin that’s incompatible with Wordfence’s 2FA. Once you’re logged in, please send a diagnostic report to wftest @ wordfence . com. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Margaret

    Thread Starter saulwgoldberg

    (@saulwgoldberg)

    7 months, 1 week ago

    Forget it I will inform my club we must hire a prof. to work this out for us. This is way above my non-pay grade. I love how I can’t get in direct contact to a the company that did this, wow!

    Plugin Support wfmargaret

    (@wfmargaret)

    7 months, 1 week ago

    Hi Saul,

    I completely understand your frustration, and I sincerely apologize for the difficulty you’re experiencing. I know this is urgent, and I want to help you resolve this as quickly as possible.

    I realize the FTP steps might seem technical, but I’d like to offer some simpler alternatives:

    Contact your hosting provider. Your hosting company (whoever you pay for website hosting) can rename the Wordfence folder for you in just a few minutes. They have tools to do this easily. Just tell them: “I need to rename the wordfence folder in wp-content/plugins/ to wordfence.bak so I can log in.”

    Many hosts provide a File Manager in cPanel that’s easier than FTP. I can walk you through those steps if you have access.

    If you have access to a VPN, you may also find one of the options here helpful: https://youtu.be/JnThqkQmPlY

    Regarding your comment about contacting Wordfence directly: This is the WordPress.org community forum (separate from Wordfence), but I’m here from the Wordfence team to help.

    Once you regain access, I can help troubleshoot to prevent this from happening again. Please let me know if you’d like me to guide you through any of these options step-by-step, or if you have any remaining issues with 2FA and would like help.

    Best regards,
    Margaret

    Viewing 7 replies - 1 through 7 (of 7 total)

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