Hi @albgen,
I hope you are keeping well and thank you for reaching out to us.
To take a closer look at the issue, can you please share an export of the form using Google Drive or Pastebin.com?
I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
We look forward to hearing back from you and help you further.
Kind Regards,
Nebu John
Thread Starter
albgen
(@albgen)
hi Nebu,
here it is th export https://pastebin.com/94zNXDiq
thank’s
Hello @albgen,
I’ve tested your form on the site with Divi theme, and Forminator 1.36.1, after upgrading Forminator to 1.37.1.
I could not replicate the issue, when the “Forminator Styles” option is selected in Appearance >> Design Style: https://prnt.sc/1Da8evrkBPFJ
However, the form style changes similar to your screenshot if I select “None“, and that’s actually what it is meant to do as well, as it stops loading Forminator styles.
Could you please test it by enabling the “Basic” option, and saving the changes. Then please try switching it back to “Forminator Styles“, and save changes again.
If that doesn’t help, please check it again after flushing all caches (Divi theme cache, CDN/server cache, etc.).
If flushing caches doesn’t make any difference, could you check and please let us know, if there are any error messages in the browser console. Here’s how to check them: https://appuals.com/open-browser-console/
Best Regards,
Dmytro
Hello @albgen,
I hope the above suggestions helped resolving the issues.
As we haven’t heard back from you for some time, I’ll be marking this thread as resolved. Please feel free to reply back in case you need our further assistance.
Best Regards,
Dmytro
