Thank you for reaching out to WooCommerce support.
If you have enabled the COD option as described here, then possibly the issue might be caused by a conflict with your theme or with another plugin. The best way to determine this is by running a conflict test.
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
I hope that helps! Let us know once you have done a conflict test!
thx for replying. i have disabled woodmart (the theme i’m using) and all plugins except woocommerce. cash on delivery is still not visible on the checkout page.
Do you mind sharing which theme you used when testing without Woodmart?
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Thanks for sharing those additional details. I see your WooCommerce database is outdated, can you please make sure to update it? Other than that, you may want to increase your PHP time limit from 60 to 300.
The error logs are old, but they show some issues with your translation plugins. However, as I understand, you tried disabling any other plugin already, and the issue persisted, so we can rule this out. Same for the theme, I see your Woodmart theme overrides a few of the WooCommerce templates, but again, you mentioned you tested this with TT4 so we can also rule this out for the time being.
We may need to run more tests without plugins and a default theme, but first, can you please try updating your database and increasing the PHP limit?
Another quick question, are you using the checkout block or the checkout shortcode?
At the moment we still don’t know what is causing this.
Can you please deactivate and remove WooCommerce, then reinstall it to see if a fresh install solves the issue?
Don’t worry about your products and settings, those will be back once you install the plugin again 🙂
But it is also good to have a backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
i have done as you suggested but there’s still no change 😢 do you need a login to check on the backend? i have a staging site set up to troubleshoot this issue.
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I appreciate your step in creating the Staging site. This will help me diagnose the issue more effectively by disabling all other plugins.
To make sure all configurations are correct, could you share the SSR of the staging site? Include the staging site URL separately if it is not present in the SSR. Also, share a screenshot of your Cash on delivery settings like this one.
Thank you for sharing the additional details. I confirm that the Cash on Delivery is set up properly. I tried replicating the issue on my end using a similar setup and the COD option is working fine on my end.
You can find the System Status Report (SSR) from WooCommerce > Status > Get system report > Copy for support, paste it via https://gist.github.com/, and send the link here.
Once we have additional information, we’ll be able to assist you further.
Can you please try removing the options you set under “enable for shipping methods” and leave that blank (which will then enable it for all methods) just so we can test if it works that way? Don’t forget to save the changes after removing them 🙂
I believe what is happening is that on your set up it is set to only show for flat rate or local pick up, but the default shipping method is free shipping and that’s why COD is not showing as a payment option.
