Plugin not working correctly

Resolved anastasiasinokhina
(@anastasiasinokhina)

2 years, 11 months ago

Good afternoon, I want to change the plarin on one of my sites to your plugin, BUT!

When I click install plugin, the plugin is not installed and an “Unauthorized” error is thrown – installation failed

After that, if you refresh the page, the plugin appears, but the function of importing data from the previous plugin does not work

Tell me what could be the problem!?

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Maybellyne
(@maybellyne)

2 years, 11 months ago

Hello @anastasiasinokhina,

Thanks for choosing the Yoast SEO plugin. Can you let us know the old plugin you are importing from?

Thread Starter anastasiasinokhina
(@anastasiasinokhina)

2 years, 11 months ago

yes it is AIOSEO

Plugin Support Maybellyne
(@maybellyne)

2 years, 11 months ago

Please ensure that you have installed Yoast SEO v20.9 and follow these steps – How to migrate from All in one SEO to Yoast SEO

Thread Starter anastasiasinokhina
(@anastasiasinokhina)

2 years, 11 months ago

Hello, This is not working for me

I click on the import button, but the screen view does not change and nothing changes. Screenshot: https://prnt.sc/N44LWTV2uDZv

I tried reinstalling the plugin, but the problem persists!

I think that this may be due to the server settings, but I don’t know which settings can affect the plugin, maybe you have a solution to this problem ?!

Plugin Support Maybellyne
(@maybellyne)

2 years, 11 months ago

The screenshot you shared doesn’t look like you are running the latest version of Yoast SEO. Can you ensure you are on Yoast SEO v20.10 and also WordPress 6.2.2?

Plugin Support Maybellyne
(@maybellyne)

2 years, 10 months ago

This thread was marked resolved due to a lack of activity, but you’re always welcome to re-open the topic. Please read this post before opening a new request.

Thread Starter anastasiasinokhina
(@anastasiasinokhina)

2 years, 10 months ago

Yes, I looked and updated everything to the latest version, but the problem did not disappear

Thread Starter anastasiasinokhina
(@anastasiasinokhina)

2 years, 10 months ago

https://prnt.sc/c7Difvu6IAs5

https://prnt.sc/arhiRx0fDrFD

But, I can’t import, I just don’t have a window open, no matter how many times I click on it https://prnt.sc/LoSWgJDEf-2Y

Plugin Support Maybellyne
(@maybellyne)

2 years, 10 months ago

Due to the nature of the issue, we’ll need to take a look at your setup but can’t do so here as it’s a public forum. So, if you have an active Yoast SEO Premium subscription or if you can consider buying one, we can investigate the issue further directly on your setup privately through email.

Viewing 9 replies - 1 through 9 (of 9 total)

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