Subscriber List Count seems buggy

Resolved A.
(@anke16)

4 years, 1 month ago

Hello,

we recently updated MailPoet to v3.84+. Now it seems that the count of subscribers in a list is somehow buggy.

Example: Before updating there were a total of 80 subscribers in a list (subscribed, unconfirmed a.s.o.). After the update it says a total of 10 subscribers. But when you click on “show subscribers” it shows all 80.

So I’m wondering what went wrong? Is there a cache causing the problem or cron that should run to update the subscribers count in “MailPoet” > “Lists”?

Anybody else having this issue?

Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Dani F. a11n
(@danielinhou)

4 years, 1 month ago

Hi there @anke16 👋🏽!

Thank you for reaching out to MailPoet Support!

So I’m wondering what went wrong? Is there a cache causing the problem or cron that should run to update the subscribers count in “MailPoet” > “Lists”?

I would like to know more about this issue. Could you please share a couple of screenshots that show this?

Here you can see how to share screenshots: https://kb.mailpoet.com/article/225-how-to-take-a-screenshot Just make sure to not include information regarding your site or subscribers.

Please let us know if you can do it and keep us posted, we’ll be glad to understand this issue better.

Cheers!

Thread Starter A.
(@anke16)

4 years, 1 month ago

Hi @danielinhou ,

Thanks for your reply.

In “MailPoet” > “Lists” it says that there are 11 subscribers:https://snipboard.io/BNvC9k.jpg

After clicking on “show subscribers” it says that for this specific list 38 “elements” were found. And all of them have the satus “subscribed”: https://snipboard.io/S0xRGo.jpg

Kind regards

Elvira K.
(@treibalen)

4 years ago

Hi there @anke16,

Thanks for getting back to us with the screenshots!

Can you please click the “Recalculate now” button at the top of the MailPoet > Subscribers page?

If it doesn’t help, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to provide you with more information there.

Cheers!

Thread Starter A.
(@anke16)

4 years ago

Hi Elvira,

That’s it! After recalculating the subscribes the list numbers were updated as well.

Thanks for your support!

Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)

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