Adjusting Woocommerce email layout not working

  • Resolved thomas987

    (@thomas987)


    4 years, 1 month ago

    Hi everyone,

    I recently activated the MailPoet plugin to customize the layout of my Woocommerce emails. I checked the ‘Use MailPoet to customize WooCommerce emails’ checkbox in the settings and activated the ‘MailPoet Sending Service’ in the ‘Send with…’ and ‘Advanced’ tab. However, the emails sent were still given the default Woocommerce layout as if nothing had been changed.

    Is there something I can do about this problem?

    Thank you in advance!

    Kind regards,
    Thomas

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    4 years, 1 month ago

    Hi there @thomas987 👋🏽!

    Thank you for reaching out to MailPoet Support!

    he emails sent were still given the default Woocommerce layout as if nothing had been changed.

    Oh, that’s odd. Can you confirm that you have made the changes to those emails under ‘MailPoet > Settings > WooCommerce… tab’ as shown in this screenshot?


    Link to image: https://d.pr/i/MR0AuS

    Please keep us posted, we’ll be glad to keep troubleshooting this issue with you.

    Cheers!

    Thread Starter thomas987

    (@thomas987)

    4 years, 1 month ago

    Hi @danielinhou,

    Thank you for your reply.

    I added a wetransfer link with some pictures of the settings.
    I also added the mail template with which the emails are sent even tho I added a logo and a button in the MailPoet template editor..

    https://we.tl/t-OyZoPqYsnC

    Thank you for your help.

    Kind regards,
    Thomas

    Elvira K.

    (@treibalen)

    4 years ago

    Hi there @thomas987,

    Thanks for getting back to us with the screenshots!

    Can you please also share what MailPoet plugin version you’re using and a screenshot of the MailPoet template editor?

    Thread Starter thomas987

    (@thomas987)

    4 years ago

    Hi @treibalen,

    Thank you for your reply!

    I use the newest version of MailPoet (3.88.0).
    You can find the screenshots via this wetransfer link:
    https://we.tl/t-U7EPTqjl4f

    Kind regards,
    Thomas

    Elvira K.

    (@treibalen)

    4 years ago

    Hi there @thomas987,

    Thanks for reaching out!

    Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    We’ll be able to provide you with more information there.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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