Hi, @samvelghumashyan !
Could you please share a copy of that System Status?
Select the Get system report button and then click Copy for support. Once you’ve done that, paste it here in your response.
Thank you!
### WordPress Environment ###
WordPress address (URL): https://capsull.am
Site address (URL): https://capsull.am
WC Version: 5.8.0
REST API Version: ✔ 5.8.0
WC Blocks Version: ✔ 5.9.1
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.7.2
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: hy
External object cache: –
### Server Environment ###
Server Info: Apache/2.4.10 (Unix)
PHP Version: 7.4.8
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2j
SUHOSIN Installed: –
MySQL Version: 5.7.21-20-beget-5.7.21-20-1-log
Max Upload Size: 999 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 5.8.0
WC Database Prefix: wp_
Total Database Size: 9.77MB
Database Data Size: 8.02MB
Database Index Size: 1.75MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_masterslider_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_masterslider_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.28MB + Index: 0.11MB + Engine InnoDB
wp_postmeta: Data: 2.52MB + Index: 0.20MB + Engine InnoDB
wp_posts: Data: 0.28MB + Index: 0.06MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
### Post Type Counts ###
acf-field: 3
acf-field-group: 1
attachment: 205
nav_menu_item: 13
nf_sub: 3
page: 27
post: 2
product: 39
product_variation: 7
revision: 33
wpcf7_contact_form: 3
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (17) ###
Redux: by Extendify – 4.3.1
Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
Breadcrumb NavXT: by John Havlik – 6.6.0
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Envato Market: by Envato – 2.0.6
WooCommerce Quickview: by Iconic – 3.4.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
Loco Translate: by Tim Whitlock – 2.5.5
Master Slider Pro: by averta – 3.2.14
Ninja Forms: by Saturday Drive – 3.6.5
Slider Revolution: by ThemePunch – 6.2.17
WooCommerce: by Automattic – 5.8.0
Woodstock Extensions: by Temash Design – 2.1
WooSidebars: by WooCommerce – 1.4.5
WP Maintenance Mode: by Designmodo – 2.4.1
YITH WooCommerce Wishlist: by YITH – 3.2.0
### Inactive Plugins (0) ###
### Settings ###
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #3 - /privacy-policy/
### Theme ###
Name: Woodstock
Version: 2.1
Author URL: http://temashdesign.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: woodstock/woocommerce/archive-product.php
woodstock/woocommerce/cart/cart-empty.php
woodstock/woocommerce/cart/cart-shipping.php
woodstock/woocommerce/cart/cart-totals.php
woodstock/woocommerce/cart/cart.php
woodstock/woocommerce/cart/cross-sells.php
woodstock/woocommerce/cart/mini-cart.php
woodstock/woocommerce/cart/shipping-calculator.php
woodstock/woocommerce/checkout/form-billing.php
woodstock/woocommerce/checkout/form-checkout.php
woodstock/woocommerce/checkout/form-coupon.php
woodstock/woocommerce/checkout/form-login.php
woodstock/woocommerce/checkout/form-shipping.php
woodstock/woocommerce/checkout/payment-method.php
woodstock/woocommerce/checkout/thankyou.php
woodstock/woocommerce/content-product-cat.php
woodstock/woocommerce/content-product.php
woodstock/woocommerce/content-single-product.php
woodstock/woocommerce/global/quantity-input.php
woodstock/woocommerce/loop/loop-end.php
woodstock/woocommerce/loop/loop-start.php
woodstock/woocommerce/loop/result-count.php
woodstock/woocommerce/loop/sale-flash.php
woodstock/woocommerce/myaccount/dashboard.php
woodstock/woocommerce/myaccount/form-edit-account.php
woodstock/woocommerce/myaccount/form-edit-address.php
woodstock/woocommerce/myaccount/form-login.php
woodstock/woocommerce/myaccount/form-lost-password.php
woodstock/woocommerce/myaccount/my-account.php
woodstock/woocommerce/myaccount/my-address.php
woodstock/woocommerce/myaccount/my-orders.php
woodstock/woocommerce/myaccount/orders.php
woodstock/woocommerce/myaccount/view-order.php
woodstock/woocommerce/notices/error.php
woodstock/woocommerce/order/form-tracking.php
woodstock/woocommerce/single-product/add-to-cart/grouped.php
woodstock/woocommerce/single-product/product-image.php
woodstock/woocommerce/single-product/product-thumbnails.php
woodstock/woocommerce/single-product/related.php
woodstock/woocommerce/single-product/review.php
woodstock/woocommerce/single-product/tabs/tabs.php
woodstock/woocommerce/single-product/up-sells.php
woodstock/woocommerce/single-product-reviews.php
woodstock/woocommerce/single-product.php
woodstock/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
Outdated Templates: ❌
Learn how to update
### Action Scheduler ###
Complete: 69
Oldest: 2021-11-01 09:04:30 +0000
Newest: 2021-11-09 08:35:23 +0000
### Status report information ###
Generated at: 2021-11-09 20:04:49 +03:00
thank you for your patience…
Hey @samvelghumashyan,
I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with the product data tab content not displaying.
Image Link: https://cloudup.com/cU3fxlMahh3
From what you have described, it seems like code from another plugin or theme has caused a possible conflict and affected the functionality of WooCommerce as it’s not behaviour that we can replicate on other WordPress installations.
To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.
When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.
Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enable your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
thank you for your answer. It turned out that the problem is browser:) I try open that wordpress website on another browser(mozilla) and all work well… thank you for your help…
Hey @samvelghumashyan,
It’s great to hear you were able to figure out and solve the issue! Thank you for letting us know.
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
Have a nice day!
