Manage email “Reversal cancelled for order #%s”
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How can I change the email recipient in email “Reversal cancelled for order”.
Any function?
Thank you
Viewing 4 replies - 1 through 4 (of 4 total)
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Hello,
Are you using a plugin to send “Reversal cancelled for order” emails? Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Yes!
### WordPress Environment ### WordPress address (URL): https://academia.mentorify.com Site address (URL): https://academia.mentorify.com WC Version: 5.7.1 REST API Version: ✔ 5.7.1 WC Blocks Version: ✔ 5.7.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.6.5 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: es_ES External object cache: – ### Server Environment ### Server Info: nginx/1.18.0 PHP Version: 7.3.28-1+ubuntu20.04.1+deb.sury.org+1 PHP Post Max Size: 200 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.10-MariaDB-1:10.5.10+maria~focal Max Upload Size: 200 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.7.1 WC Database Prefix: NWI4_ Tamaño total de la base de datos: 234.75MB Tamaño de los datos de la base de datos: 138.69MB Tamaño del índice de la base de datos: 96.06MB NWI4_woocommerce_sessions: Datos: 6.02MB + Índice: 0.06MB + Motor InnoDB NWI4_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB NWI4_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB NWI4_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.17MB + Motor InnoDB NWI4_woocommerce_order_items: Datos: 0.50MB + Índice: 0.19MB + Motor InnoDB NWI4_woocommerce_order_itemmeta: Datos: 6.52MB + Índice: 4.02MB + Motor InnoDB NWI4_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB NWI4_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB NWI4_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB NWI4_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB NWI4_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB NWI4_woocommerce_payment_tokens: 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0.09MB + Motor InnoDB NWI4_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB NWI4_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB NWI4_wc_webhooks: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB NWI4_wfacp_stats: Datos: 0.13MB + Índice: 0.25MB + Motor InnoDB NWI4_wfco_report_views: Datos: 0.11MB + Índice: 0.17MB + Motor InnoDB NWI4_wfob_stats: Datos: 0.11MB + Índice: 0.17MB + Motor InnoDB NWI4_wfocu_event: Datos: 0.44MB + Índice: 0.55MB + Motor InnoDB NWI4_wfocu_event_meta: Datos: 1.52MB + Índice: 0.00MB + Motor InnoDB NWI4_wfocu_session: Datos: 0.16MB + Índice: 0.16MB + Motor InnoDB NWI4_wpmailsmtp_debug_events: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB NWI4_wpmailsmtp_tasks_meta: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB NWI4_wt_iew_action_history: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB NWI4_wt_iew_cron: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB NWI4_wt_iew_ftp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB NWI4_wt_iew_mapping_template: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB ### Post Type Counts ### attachment: 1677 bnfw_notification: 1 canned-response: 23 coursenote: 4013 custom_css: 2 elementor_library: 12 faq: 83 nav_menu_item: 14 page: 19 post: 5 product: 57 pys_event: 3 revision: 1192 sfwd-courses: 12 sfwd-lessons: 282 sfwd-quiz: 1 sfwd-topic: 73 shop_order: 3431 shop_order_refund: 106 shop_subscription: 540 ticket: 3779 ticket_history: 9564 ticket_log: 8 ticket_reply: 6773 wc_membership_plan: 3 wc_user_membership: 2282 wfacp_checkout: 30 wfob_bump: 1 wfocu_funnel: 7 wfocu_offer: 12 xlwcty_thankyou: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (50) ### Autocomplete WooCommerce Orders: por QuadLayers – 1.4.4 Awesome Support: Canned Responses: por The Awesome Support Team – 3.0.1 Awesome Support: FAQ: por Awesome Support – 3.1.1 Awesome Support: Smart Submit: por The Awesome Support Team – 1.0.0 Awesome Support: por Awesome Support Team – 6.0.5 Editor clásico: por Colaboradores de WordPress – 1.6.2 Code Snippets: por Code Snippets Pro – 2.14.2 Join.chat: por Creame – 4.1.15 Disable New User Notifications: por Thomas Griffin – 2.0.0 Google Tag Manager for WordPress: por Thomas Geiger – 1.13.1 Elementor Pro: por Elementor.com – 3.4.0 Elementor: por Elementor.com – 3.4.4 Holded integration: por Holded – 2.0.0 LearnDash LMS - Cuadrícula de cursos: por LearnDash – 1.7.0 Notes for LearnDash: por SnapOrbital – 1.6.7.2 LearnDash LMS - ProPanel: por LearnDash – 2.1.4.1 LearnDash LMS - WooCommerce Integration: por LearnDash – 1.9.3.3 Loco Translate: por Tim Whitlock – 2.5.4 Inicio de sesión o cerrar sesión del menú: por cartpauj – 1.2.1 Make Column Clickable Elementor: por Fernando Acosta – 1.3.1 Nav Menu Roles + WooCommerce Memberships Bridge: por Kathy Darling – 1.0.0 Nav Menu Roles: por Kathy Darling – 2.0.1 Ocean Extra: por OceanWP – 1.8.1 Ocean Sticky Header: por OceanWP – 2.0.3 Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): por WebToffee – 2.0.9 PixelYourSite: por PixelYourSite – 8.2.8 Redirection: por John Godley – 5.1.3 Robots.txt Editor: por Processby – 1.1.4 LearnDash LMS: por LearnDash – 3.4.2.1 Uncanny Toolkit for LearnDash: por Uncanny Owl – 3.5.2 Uncanny Toolkit Pro for LearnDash: por Uncanny Owl – 3.7.9 UpdraftPlus - Backup/Restore: por UpdraftPlus.Com DavidAnderson – 1.16.61 User Role Editor: por Vladimir Garagulya – 4.60.2 User Switching: por John Blackbourn y colaboradores – 1.5.8 WC-AC Hook: por Matthew Treherne – 1.4 WC - APG Campo NIF/CIF/NIE: por Art Project Group – 1.6 Advanced Order Export For WooCommerce: por AlgolPlus – 3.1.9 NextMove Lite - Thank You Page for WooCommerce: por XLPlugins – 2.14.2 WooCommerce Stripe Gateway: por WooCommerce – 5.6.2 WooCommerce Memberships: por SkyVerge – 1.22.4 WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.10.1 WooCommerce PDF Invoices & Packing Slips Professional: por Ewout Fernhout – 2.8.0 WooCommerce Subscriptions: por WooCommerce – 3.1.4 WooCommerce: por Automattic – 5.7.1 AeroCheckout: Custom WooCommerce Checkout Pages: por WooFunnels – 2.9.2 OrderBumps: WooCommerce Checkout Offers: por WooFunnels – 1.11.0 UpStroke: WooCommerce One Click Upsells: por buildwoofunnels – 2.5.5 UpStroke PowerPack: por WooFunnels – 1.7.3 WP Mail SMTP: por WPForms – 3.1.0 ProfilePress: por ProfilePress Team – 3.1.19 ### Inactive Plugins (3) ### Braintree For WooCommerce: por Payment Plugins support@paymentplugins.com – 3.2.27 Braintree for WooCommerce Payment Gateway: por WooCommerce – 2.6.1 Head & Footer Code: por Aleksandar Urosevic – 1.2.3 ### Must Use Plugins (2) ### LearnDash LMS Multisite: por LearnDash – 1.0.0 rms_unique_wp_mu_pl_fl_nm.php: por – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #33434 - /tienda Carrito: #11910 - /carrito Finalizar compra: #11911 - /finalizar-compra Mi cuenta: #11912 - /mi-cuenta Términos y condiciones: #12138 - /condiciones-de-contratacion ### Theme ### Name: OceanWP Child Version: 1.0 Author URL: https://oceanwp.org/ Child Theme: ✔ Parent Theme Name: OceanWP Parent Theme Version: 3.0.7 Parent Theme Author URL: https://oceanwp.org/about-me/ WooCommerce Support: ✔ ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### Memberships ### Restriction mode:: Hide content only Public content:: – Excluded from discounts:: – Membership plans:: 3 Soporte De Por Vida:: Members: 6Access method: Product(s) purchaseAccess length: Unlimited Subscription: No Soporte 1 Mes:: Members: 553Access method: Product(s) purchaseAccess length: Specific length (1 months)Subscription: OptionalInstallment plan: No Soporte 3 Meses:: Members: 1723Access method: Product(s) purchaseAccess length: Specific length (3 months)Subscription: OptionalInstallment plan: No ### Suscripciones ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Activo Subscriptions Live URL: https://academia.mentorify.com Subscription Statuses: wc-active: 92 wc-expired: 116 wc-pending-cancel: 6 wc-pending: 2 wc-on-hold: 168 wc-cancelled: 156 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Si Cache Update Failures: ✔ 0 fallo ### Configuración de la tienda ### Country / State: Andorra ### Suscripciones por pasarela de pago ### PayPal estándar: wc-active: 19 wc-cancelled: 86 wc-expired: 23 wc-on-hold: 12 wc-pending: 1 wc-pending-cancel: 6 Stripe: wc-active: 73 wc-cancelled: 70 wc-expired: 93 wc-on-hold: 156 wc-pending: 1 ### Compatibilidad de pasarelas de pago ### Stripe: products refunds tokenization add_payment_method pre-orders subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions PayPal estándar: subscriptions gateway_scheduled_payments subscription_payment_method_change_customer subscription_cancellation subscription_suspension subscription_reactivation products refunds PayPal Reference Transactions Enabled: ❌ No Test Gateway: products subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions refunds ### Action Scheduler ### Completo: 4.006 Oldest: 2021-09-10 07:04:37 +0000 Newest: 2021-10-10 07:51:23 +0000 Fallida: 4 Oldest: 2021-10-05 20:42:36 +0000 Newest: 2021-10-05 20:43:41 +0000 Pendiente: 512 Oldest: 2021-10-10 09:16:18 +0000 Newest: 2024-04-22 09:54:03 +0000 ### Status report information ### Generated at: 2021-10-10 09:51:52 +02:00Hello?
Do you know anything about it?
Hi @lauramark
Sorry for the late reply.
Looking at your system status, I can’t tell which plugin is sending that particular email. But since this is not part of core WooCommerce, please check with the plugin developer and ask how to change the email recipient.
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘Manage email “Reversal cancelled for order #%s”’ is closed to new replies.
