• Resolved mollyhill

    (@mollyhill)


    Hi,

    I’m currently having an issue when submitting gravity forms on my website.

    When clicking Submit, I land on an error page with the following message:

    “There has been a critical error on this website.

    Learn more about troubleshooting WordPress.”

    Can I please have some help resolving this?

    Thanks,
    Molly

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Maria T

    (@mariatogonon)

    Hi @mollyhill – we are sorry to hear that you experiencing this.

    ​Please, could you make sure your Popup Maker plugin is updated to its latest version? We just simply need to eliminate this as a potential cause of any occurring issues. Also, keeping a plugin to its latest version is generally a good rule of thumb, as bugfixes along with new features are generally implemented on a regular basis.

    If that does not helps, I would suggest you check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker: https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker That way we can determine if its a conflict with another plugin or theme quickly.

    If that helps, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Critical Error on Webiste’ is closed to new replies.