Hi @13patricia,
Certain themes and plugins can conflict with ours. I’m not familiar with the Wasabi theme, but if it defines its own way of handling tabs, there’s a good chance it’s only looking for the default three (description, etc).
You can try temporarily switching to one of the core WordPress themes to determine if it’s a theme conflict. If it isn’t, I’d recommend disabling other plugins that might be involved until you figure out the conflict.
I’m not able to help with the Elementor issue, as that’s really between Elementor and your theme. That being said, you can probably solve that problem by adding some additional css.
Let me know if that helps,
Jon
Dear @jpowersdev,
Thank you a lot for your response.
As per your suggestion, I did the test with one of the WP theme, and you are right, tabs appear. So clearly the discrepancy is with the theme I am using.
Any idea how I can fix it? Maybe changing some code?
On the Elementor front, I think I will have to check latter on, once problem solved with the theme.
(One issue after another hahaha)
Thank you a lot!
Hi @13patricia,
Glad you figured out the conflict! Yes, we will most likely have to change some code, but first we need to do some investigation.
Now, since this is a paid theme, I can’t really look at the code to help you out. But I found a demo on their website (https://demo-store.wasabitheme.com/producto/tshirt/). It looks like they’re taking the content that would normally be found in tabs and laying it out in a different way. In other words, they removed the tabs from WooCommerce.
If you want to bring the tabs back, you’ll have to figure out where they did that and undo it. It looks like they are overriding the woocommerce_after_single_product_summary hook to add their own content. You could probably remove the line that is doing that, and it would bring your tabs back.
That being said, if you do remove the override there, it may cause problems with the theme, and it will replace the little description/reviews section underneath the product with tabs.
If you wanted to keep both, you could try adding your own tab solution and just grab the post meta fields that our plugin provides in your php template. Not sure if you want to go that deep, but it’s also an option. I can provide support if you do.
If you need help with any of the above, let me know!
Jon
Hi, I have the same problem with AVADA Theme.
Since few weeks custome tabs content are not showed. Please, tell me if you know this issue whith this them.
It has been worked fine for many years.
Avada, woocommerce and CPTW are updated.
Thanks
Venancio
