Checking back for response. Since disabled virtue free theme and used default. Problem above went awat so feel is theme related. Any Suggestions?
WHen reactived Virtue free Child theme now info in footer is to the left instead of where it was on the right. How may I please change that back to right? Thnx
Hey,
Sorry to hear this! I haven’t heard of others experiencing this and without a link it’s tough to see what could be causing it. I suggest taking a look at this post to do some troubleshooting: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/
Let me know if the issue remains!
Kindly,
Hannah
Hi Hannah, I did the above and nothing. I suspect possibly something to do with last woo update?
I have since posted in their forum for support.
Wait and see. I have tried everything I can think of. Stay Well.
Hi,
Have you tried testing this in other browsers? Can you tell me what’s in your error logs? If you’re unsure your host should be able to help with that.
Kindly,
Hannah
Have tried firefox, chrome and microsoft edge.
I checked error logs and are none. Nothing is being logged.
Was going to ask, if no other option, how do I remove the image placeholder that appears when I delete the images I have for each category as well as subcategories? As well as the images I have set for the categories in Shop, without losing all the product images? Is happening in all three areas, Shop, categories and subcategories.
Images are 120×135, cropping off. Thank you Hannah.
Have just made some realizations and changes that unfortunately haven’t made a difference however, to see what I have discovered and what I did to try to resolve the issue is posted to the woo forum
Should I switch themes? Rebuild? What in your opinion can I do to resolve this? All else seems to be functioning as norm. Thank you.
Hey,
Sorry for the delay! Can you link to an example of what you’re wanting? Something like this: http://themes.kadencethemes.com/virtue-premium/product-categories-grid-2/ ?
What size images are you uploading? Makes sure they are large enough to fill the allotted size so they are not having to stretch. You can remove the image placeholder with css. What would you like to show instead? Sorry if I’m misunderstanding.
Kindly,
Hannah
Hi, thank you. The images uploaded for the categories in Shop; Guides, Seeds, and Stock as well as the subcategories of those categories are 270×135. Cropping off. They were set to landscape bu were stretched.
I noticed from link you sent above the images are 400×300 scaled to 269×135. Do I have to resize, upload and set those images again? Why all of a sudden has this become an issue when the images for those categories and subcategories thereof have always been 270×135 when I uploaded originally in 2016?
Problem this request for help is about is that suddenly the images in the mentioned links above are all lining up vertically, going past the footer instead of lining up horizontally.
I would like the images in the Shop, in the page from Seed link and Stock link, from the Shop page to line up horizontally like they were, not vertically going down past the footer. Would be forever grateful for css to achieve this if that will remedy this problem. Thank you Hannah.
Hey,
Sorry if you’ve already tried this and I missed it, but I strongly suggest deactivating your plugins and clearing your cache. Does that create any difference?
Kindly,
Hannah
Hi So yes I have disabled plugins and emptied cache. The problem remains. I switched themes and the problem went away.
So is I suppose theme related. How do I fix this? You’d mentioned some css in earlier response. Doable?
Another thought: Would downloading an earlier version of the theme and then updating after activating be a possible solution? Thank you
Hey,
I don’t necessarily recommend using an older version of the theme as that can create other compatibility issues. Because I’m not able to replicate this it’s difficult to troubleshoot. Can you tell me what you’ve added to your child theme?
Have you tried disabling lazy load?
You can use this css to float your images more inline:
li.product-category.product.first {
float: left;
}
I’m also seeing your sidebar is not responsive in mobile. Can you tell me how you’ve set up this page? Are you setting this page as your shop page from Settings > Reading?
Kindly,
Hannah
Hi Thanks for the css. Is it possible to make the images line up 3 per row?
Take a look One on one row, two on the next, then one again.
I will try to answer your other questions next time.
Haven’t added anything to child theme since I built it, years ago. I will check that about mobile sidebar and get back. Thank you.
Sorry, use this css instead:
li.product-category.product {
float: left;
}
Hope that helps!
Hannah
Thank you Hannah, did the trick. In the meantime woocommerce support got back. They made a suggestion to pass onto theme dev. The link is here. Their fix worked as well but your code shorter so using that. Thanks a bunch.
