Notifications Issue

Resolved sklandry
(@sklandry)

5 years, 7 months ago

There is a little orange circle with a number after the plugin name inside the WordPress left menu. When I click on the plugin menu I don’t see notifications anywhere and the orange circle never disappears. It is annoying to see that all the time.

– First I need to know where the notifications should appear
– Second I need the orange circle to disappear

Viewing 8 replies - 1 through 8 (of 8 total)

Sygnoos Support
(@sygnoossupport)

5 years, 7 months ago

Dear @sklandry ,

Thanks for the message.
You can see the notifications on our page from here:
https://prnt.sc/v2zjgs

Also, there is an opportunity to hide the notifications.

Please, let us know once you have any questions.

Thread Starter sklandry
(@sklandry)

5 years, 7 months ago

Hi!,

I don’t have any notifications inside the menu (all popups). I never saw any notifications there

here is a picture : https://imgur.com/kYuAdS6

I only got the list of popups

Sygnoos Support
(@sygnoossupport)

5 years, 7 months ago

Dear @sklandry ,

Thanks for getting back to us.
We think the issue can be connected with the conflict between the plugins.
To make sure about it, can I ask you to send us the system information file?

Retrieve the “System Information” file

Will be looking forward to hearing from you soon.

Sygnoos Support
(@sygnoossupport)

5 years, 7 months ago

Dear @sklandry ,

How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.

Thread Starter sklandry
(@sklandry)

5 years, 7 months ago

Hi!

I still want the issue to be solved, thanks.

Here is the requested file :
System Information

Sygnoos Support
(@sygnoossupport)

5 years, 7 months ago

Dear @sklandry ,

Thanks for the log.
This is a rather strange issue and to hide it you will need to remove the following record from your DB:

Table Name: wp_options
option_name-> sgpb-all-removed-notifications

https://prnt.sc/v7w6ml

Thread Starter sklandry
(@sklandry)

5 years, 7 months ago

Thanks for the help, I’ll try that solution.

Sygnoos Support
(@sygnoossupport)

5 years, 7 months ago

Dear @sklandry ,

Feel free to try it and let us know if any assistance is needed again.

Viewing 8 replies - 1 through 8 (of 8 total)

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