Hi, can you enable debug mode and then carry out a test. Report back with any findings.
Thank you
This is the result out of the debug logfile:
—————————————————————-
Easy WP SMTP debug log file
Cryptor::decryptString() – data length 12 is less than iv length 16Cryptor::decryptString() – data length 12 is less than iv length 16Cryptor::decryptString() – data length 12 is less than iv length 16
This is the debug log form on the testmail site:
—————————————————————-
CLIENT -> SERVER: EHLO euronethosting.shop
CLIENT -> SERVER: STARTTLS
CLIENT -> SERVER: EHLO euronethosting.shop
CLIENT -> SERVER: AUTH LOGIN
CLIENT -> SERVER: YmVzdGVsbHVuZ0BldXJvbmV0aG9zdGluZy5zaG9w
CLIENT -> SERVER:
SMTP ERROR: Password command failed: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
SMTP Error: Could not authenticate.
One issue or something unexpectable: the correct mail server is mail.euronetmail.com and this one is correct entered in the first page.
Thank you for your kind assistance.
Hi,
SMTP ERROR: Password command failed: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
Can you verify with your host the above error message?
Thank you
…regarding this report: I forgot to enter the password before activation debuging
when I now check, debug log remains empty…..
the debug log at the test sending page,
when
<<Allows insecure and self-signed SSL certificates on SMTP server. It’s highly recommended to keep this option disabled>>
is enabled:
CLIENT -> SERVER: EHLO euronethosting.shop
CLIENT -> SERVER: STARTTLS
CLIENT -> SERVER: EHLO euronethosting.shop
CLIENT -> SERVER: AUTH LOGIN
CLIENT -> SERVER: YmVzdGVsbHVuZ0BldXJvbmV0aG9zdGluZy5zaG9w
CLIENT -> SERVER: NDAwX2tPbW1lKzQ0
CLIENT -> SERVER: MAIL FROM:<bestellung@euronethosting.shop>
CLIENT -> SERVER: RCPT TO:<christoph@noppeney.me>
CLIENT -> SERVER: DATA
CLIENT -> SERVER: Date: Tue, 9 Jun 2020 09:45:31 +0000
CLIENT -> SERVER: To: christoph@noppeney.me
CLIENT -> SERVER: From: =?UTF-8?Q?HOSTING_SHOP_F=C3=9CR_3CX_PBX?= <bestellung@euronethosting.shop>
CLIENT -> SERVER: Reply-To: =?UTF-8?Q?HOSTING_SHOP_F=C3=9CR_3CX_PBX?= <bestellung@euronethosting.shop>
CLIENT -> SERVER: Subject: Test
CLIENT -> SERVER: Message-ID: <d5030928d15c4696bbd560a4835fe439@euronethosting.shop>
CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.27 (https://github.com/PHPMailer/PHPMailer)
CLIENT -> SERVER: MIME-Version: 1.0
CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8
CLIENT -> SERVER:
CLIENT -> SERVER: ein Test
CLIENT -> SERVER:
CLIENT -> SERVER: .
CLIENT -> SERVER: QUIT
So you can see it works fine.
In case of disabling this debug log on test page remains empty but with a failure message (Following error occurred when attempting to send test email:
SMTP Error: Could not connect to SMTP host.) and a red strip at the left side.
Hi,
In case of disabling this debug log on test page remains empty but with a failure message (Following error occurred when attempting to send test email:
SMTP Error: Could not connect to SMTP host.) and a red strip at the left side.
Your best option is to speak to your host about this issue. I am curious to know myself why it is not working with your host.
Thank you
I think the issue is coming out of the plugin, any client can connect to the host (mail.euronetmail.com) outlook, thunderbird, etc. just your plugin. If I connect to a mailhost with a non wildcard certificate, it works fine. Just with the wildcard it will only work with the enabled function:
<<Allows insecure and self-signed SSL certificates on SMTP server. It’s highly recommended to keep this option disabled>>
Best regards Christoph
Hi,
Please check the following Troubleshooting steps. Let me know if this helps you.
Thank you
Hi,
checked the ssl certs and replaced them, now it works fine.
Thank you for your assistance.
Regards
Christoph
